Woocommerce – No custom fields after enabling the plugin

  • Resolved tidus457

    (@tidus457)


    1 year, 1 month ago

    Hello,

    I have tried to use the free plugin with woocommerce, however with the plugin enabled, when I go to my website product page using utm parameters and place a test order, I don’t see any custom fields on the order page nor on the email.

    From another topic, I saw that the free version should be working with woocommerce, so I am not really sure where this can come from.

    Do something specific needs to be done to enable woocommerce custom fields? (From the video tutorial, it seems it should be working out of the box).

    Thanks in advance for your help!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Haktan Suren

    (@haktansuren)

    Hi @tidus457

    All the data collected should be under custom fields (in order page). Please enable Custom Fields if disabled (sometimes ACF plugin disables that feauture) and you will see the data there.

    Thread Starter tidus457

    (@tidus457)

    Hello Haktan,

    Thanks for your answer. You are right, we are using ACF, however I have checked again everywhere, and there doesn’t seem to be any option related to custom fields. ACF has no options at all, and I didn’t find anything in woocommerce settings.

    Online, the only things I find about order page custom fields are related to plugins to add product/checkout custom fields.

    Do you know by any chance where to look exactly to see if that feature is disabled?

    We are using woocommerce 8.0.6, if that changes anything.

    Thanks in advance!

    Plugin Author Haktan Suren

    (@haktansuren)

    Try adding this your theme’s function.php

    add_filter('acf/settings/remove_wp_meta_box', '__return_false');

    Thread Starter tidus457

    (@tidus457)

    Awesome, it works, thank you very much!

    • This reply was modified 1 year ago by tidus457.
    Plugin Author Haktan Suren

    (@haktansuren)

    thanks for the update @tidus457

Viewing 5 replies - 1 through 5 (of 5 total)
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