WooCommerce New Order email sent to customer but not to administrator
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For about two weeks now, the administrator who has a gmail address is no longer receiving email notifications for new orders – the customers are receiving the email confirmation. Even when Resend New Order Notification is selected in Order Actions section, no email is received. This is happening for both the payment options used (Paypal and Cheque). The WordPress, WooCommerce and WooCommerce Admin plugins are all updated. WP-Mail-Log plug in shows the email is sent, but we are not receiving it. I give below the Status log from WooCommerce. Appreciate your help.
WordPress environment WordPress address (URL): https://kirpalsinghpublications.com Site address (URL): https://kirpalsinghpublications.com WooCommerce version: 6.2.1 WooCommerce REST API package: 6.2.1 /home2/kirpauin/public_html/kirpalsinghpublications/wp-content/plugins/woocommerce/includes WooCommerce Blocks package: 6.7.3 /home2/kirpauin/public_html/kirpalsinghpublications/wp-content/plugins/woocommerce/packages/woocommerce-blocks/ Action Scheduler package: 3.4.0 /home2/kirpauin/public_html/kirpalsinghpublications/wp-content/plugins/woocommerce/packages/action-scheduler WooCommerce Admin package: 3.1.0 /home2/kirpauin/public_html/kirpalsinghpublications/wp-content/plugins/woocommerce/packages/woocommerce-admin Log directory writable: /home2/kirpauin/public_html/kirpalsinghpublications/wp-content/uploads/wc-logs/ WordPress version: 5.9.1 WordPress multisite: – WordPress memory limit: 256 MB WordPress debug mode: – WordPress cron: Language: en_US External object cache: – Server environment Server info: Apache PHP version: 7.3.33 PHP post max size: 516 MB PHP time limit: 30 PHP max input vars: 1000 cURL version: 7.81.0, OpenSSL/1.1.1m SUHOSIN installed: – MySQL version: 5.7.23-23 Max upload size: 512 MB Default timezone is UTC: fsockopen/cURL: SoapClient: DOMDocument: GZip: Multibyte string: Remote post: Remote get: Database WooCommerce database version: 4.8.1 Database prefix wp_ Total Database Size 10.26MB Database Data Size 8.05MB Database Index Size 2.21MB wp_woocommerce_sessions Data: 1.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items Data: 0.06MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_order_itemmeta Data: 0.22MB + Index: 0.23MB + Engine InnoDB wp_woocommerce_tax_rates Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_payment_tokens Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_payment_tokenmeta Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_log Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_actions Data: 0.01MB + Index: 0.02MB + Engine MyISAM wp_actionscheduler_claims Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_actionscheduler_groups Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_actionscheduler_logs Data: 0.01MB + Index: 0.01MB + Engine MyISAM wp_commentmeta Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_comments Data: 0.06MB + Index: 0.09MB + Engine InnoDB wp_links Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_options Data: 3.09MB + Index: 0.16MB + Engine InnoDB wp_postmeta Data: 2.52MB + Index: 0.70MB + Engine InnoDB wp_posts Data: 0.33MB + Index: 0.13MB + Engine InnoDB wp_termmeta Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_terms Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_term_relationships Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_term_taxonomy Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_usermeta Data: 0.08MB + Index: 0.03MB + Engine InnoDB wp_users Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_admin_notes Data: 0.03MB + Index: 0.00MB + Engine MyISAM wp_wc_admin_note_actions Data: 0.01MB + Index: 0.01MB + Engine MyISAM wp_wc_category_lookup Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_customer_lookup Data: 0.01MB + Index: 0.02MB + Engine MyISAM wp_wc_download_log Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_coupon_lookup Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_order_product_lookup Data: 0.04MB + Index: 0.04MB + Engine MyISAM wp_wc_order_stats Data: 0.01MB + Index: 0.02MB + Engine MyISAM wp_wc_order_tax_lookup Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_product_meta_lookup Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_wc_rate_limits Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_reserved_stock Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_tax_rate_classes Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_wc_webhooks Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wpml_mails Data: 0.05MB + Index: 0.00MB + Engine InnoDB wp_yoast_seo_links Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_yoast_seo_meta Data: 0.02MB + Index: 0.00MB + Engine InnoDB Post Type Counts attachment 110 custom_css 1 fl-builder-template 39 nav_menu_item 16 page 9 post 3 product 64 product_variation 65 revision 35 shop_order 300 shop_order_refund 7 Security Secure connection (HTTPS): Hide errors from visitors Active plugins (6) Beaver Builder Plugin (Lite Version) by The Beaver Builder Team – 2.5.2.1 Really Simple SSL by Really Simple Plugins – 5.2.3 WooCommerce Extra Product Sorting Options by SkyVerge – 2.9.0 Braintree for WooCommerce Payment Gateway by WooCommerce – 2.6.2 WooCommerce by Automattic – 6.2.1 WP Mail Logging by Wysija – 1.10.4 Inactive plugins (3) Tesseract Remove Branding by – 1.0 Velvet Blues Update URLs by VelvetBlues.com – 3.2.10 WooCommerce Admin by WooCommerce – 3.2.1 Dropin Plugins (1) install.php install.php Settings API enabled: Force SSL: – Currency USD ($) Currency position left Thousand separator , Decimal separator . Number of decimals 2 Taxonomies: Product types external (external), grouped (grouped), simple (simple), variable (variable) Taxonomies: Product visibility exclude-from-catalog (exclude-from-catalog), exclude-from-search (exclude-from-search), featured (featured), outofstock (outofstock), rated-1 (rated-1), rated-2 (rated-2), rated-3 (rated-3), rated-4 (rated-4), rated-5 (rated-5) Connected to WooCommerce.com: – WooCommerce pages Shop base: #33 - / Cart: #34 - /cart/ Checkout: #35 - /checkout/ My account: #36 - /my-account/ Terms and conditions: Page not set Theme Name: TESSERACT Version: 3.9.4 Author URL: https://tesseracttheme.com/theme-details/ Child theme: – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce support: Templates Overrides tesseract-free-theme/woocommerce/archive-product.php, tesseract-free-theme/woocommerce/content-product.php version 3.5.1 is out of date. The core version is 3.6.0, tesseract-free-theme/woocommerce/content-single-product.php version 3.5.1 is out of date. The core version is 3.6.0, tesseract-free-theme/woocommerce/emails/admin-new-order.php, tesseract-free-theme/woocommerce/loop/sale-flash.php, tesseract-free-theme/woocommerce/single-product/add-to-cart/grouped.php version 3.4.0 is out of date. The core version is 4.8.0, tesseract-free-theme/woocommerce/single-product/add-to-cart/simple.php, tesseract-free-theme/woocommerce/single-product/rating.php version 3.5.1 is out of date. The core version is 3.6.0, tesseract-free-theme/woocommerce/single-product/review-rating.php version 3.5.1 is out of date. The core version is 3.6.0, tesseract-free-theme/woocommerce/single-product/review.php, tesseract-free-theme/woocommerce/single-product-reviews.php version 3.5.1 is out of date. The core version is 4.3.0, tesseract-free-theme/woocommerce/single-product.php Outdated templates: Learn how to update Action Scheduler Version: 3.4.0 Data store: ActionScheduler_DBStore Action Status Count Oldest Scheduled Date Newest Scheduled Date Complete 61 2022-02-06 08:40:09 +0000 2022-03-07 00:48:39 +0000 Status report information Generated at: 2022-03-07 05:36:44 +00:00The page I need help with: [log in to see the link]
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Viewing 6 replies - 1 through 6 (of 6 total)
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