Woocommerce new order email facing Delays

  • Resolved johnnee

    (@johnnee)


    3 years, 6 months ago

    Hi,

    I noticed that recently, email notifications I’m receiving for new orders are delayed.

    Here’s an example:

    Order #7481
    – Payment received on: 4 May 2021 10:13pm (snapshot here)
    – Email notification received on: 5 May 2021 6:12am (snapshot here)

    Can i know how to resolve this issue?

    • This topic was modified 3 years, 6 months ago by johnnee.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Mirko P.

    (@rainfallnixfig)

    Hi @johnnee,

    Thanks for reaching out!

    I see the order emails are being generated but there’s a good chance that the site’s server is delaying them. In this case, you’ll want to look into a dedicated SMTP provider.

    You could also get in touch with your host and see if there are any email delay issues to be fixed. I would then suggest setting up an account at one of the dedicated SMTP providers listed under Suggested Dedicated SMTP Providers in the aforementioned link.

    You can also use a plugin called WP Mail SMTP which will allow you to send email to any functional address, even one you create from your web host.

    Cheers.

    Mirko P.

    (@rainfallnixfig)

    It’s been a while since we last heard back from you, I’m going to mark this thread resolved.

    Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

    Cheers.

Viewing 2 replies - 1 through 2 (of 2 total)
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