WooCommerce “My account” not accessible after the update

  • Resolved hpmg

    (@hpmg)


    2 years, 10 months ago

    Hello,

    now that WooCommerce “CAPTCHA 4WP” integration has become a paid feature, all previous installs that had “CAPTCHA 4WP” WooCommerce integration turned on can’t access the website via “/my-account” page. All customers will see “Please solve the captcha” message and will not be able to login. Tested on multiple WooCommerce installs where “CAPTCHA 4WP” was previously installed.

    The only option is to disable the plugin completely to allow customers to access the website via “my-account” page.

Viewing 9 replies - 1 through 9 (of 9 total)

  • I just stumbled across the same issue. Rolling back to version 6.1.7 solves the problem. I presume this is a bug rather than an intended feature since I have not (and can not) enabled the reCAPTCHA for Woocommerce without the Premium version. I should add that I don’t require this feature.

    Plugin Author robertabela

    (@robert681)

    Hello @bbceg and @hpmg

    Indeed, the support for third party plugins is now available through the premium edition of the plugin, as explained in the release notes.

    However, since you’ve been using the plugin before and this functionally was in the free edition before (via a bug), please contact us via email at [email protected] so we can give you a free 3-month license key, so you have enough time to keep on using the plugin while you decide what you want to do next.

    We look forward to hearing from you.

    Hi @robert681

    Thanks for the update but just to clarify, I’m not trying to allow the reCAPTCHA control to be enabled on the my-account form. I do not need the control on that form and am happy with the free functionality the plugin provides elsewhere. Or are you saying that in order for that form to not be broken by this plugin, we need to pay for the premium version?

    Thanks

    Same there .. @robert681 plugin block login at “My account” Woocommerce page .. BUT I am not checked and I am not allow in free version check Woocommerce login page ! Can you fix it ??

    Plugin Author robertabela

    (@robert681)

    Hello @bbceg

    Do you mean you never had CAPTCHA enabled on the WooCommerce page, yet you still cannot log in?

    If that is the case, what error are you getting when trying to log in?

    P.S. you do no need the premium edition of the plugin if you enable CAPTCHA on the default WordPress forms (no third party plugins).

    Looking forward to hearing from you.

    Hi @robert681

    That’s right. The options I had ticked before upgrading were:

    Login Form
Registration Form
Lost Password Form
Reset Password Form
Comment Form

    The error is simply “Please solve the captcha” (no CAPTCHA control appears as is probably expected).

    I think I’m right in saying the WordPress login form and Woocommerce login form are somewhat intertwined. Might that have something to do with it?

    Plugin Author robertabela

    (@robert681)

    Hello @bbceg @jansudek @hpmg

    We have just released update 7.0.2 to address the WooCommerce issue. Please update your install for the fix.

    Thank you for your cooperation and patience and sorry for the inconvenience. If there is something else we can do, please do not hesitate to ask.

    Have a good day.

    Hi @robert681

    I never thanked you for sorting this. So thank you!

    Plugin Author robertabela

    (@robert681)

    You’re welcome @bbceg

    Please do not forget to rate our plugin and service. These ratings really help us and the plugin.

    Have a great weekend.

Viewing 9 replies - 1 through 9 (of 9 total)
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