WooCommerce Missing Header/Title After WP Update

  • Resolved icommllc

    (@icommllc)


    2 years, 9 months ago

    As of the time I post this, the URL above works because we rolled back our version of WooCommerce. The pages showed “Template part has been deleted or is unavailable: header” (and footer). And this version of Woo is also trying to make our woo page template called template-canvas.php – https://www.screencast.com/t/IIie3rcAEM1 – which we never had before. A recent update to WordPress (we ruled out plugins) caused out gift card page and the individual gift card product view (and regular Simple Products) to stop being styled in our theme. The staging site looked fine. Production and Staging were both using WP 5.9. Production use WooCommerce 6.1.1 but Staging uses WooCommerce 6.0.0. So we rolled our Production site back to 6.0.0. and now it is fine. But we need this solved for future WooCommerce updates.

    System Status:

    
### WordPress Environment ###

WordPress address (URL): https://doublec.us
Site address (URL): https://doublec.us
WC Version: 6.0.0
REST API Version: ? 6.0.0
WC Blocks Version: ? 6.3.3
Action Scheduler Version: ? 3.3.0
WC Admin Version: ? 2.9.4
Log Directory Writable: ?
WP Version: 5.9.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: nginx/1.21.3
PHP Version: 7.4.25
PHP Post Max Size: 128 MB
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 7.68.0
OpenSSL/1.1.1f

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.5.12-MariaDB-1:10.5.12+maria~focal
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.0.0
WC Database Prefix: wp_
Total Database Size: 43.86MB
Database Data Size: 35.00MB
Database Index Size: 8.86MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 1.52MB + Index: 0.55MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.20MB + Index: 0.28MB + Engine InnoDB
wp_gf_draft_submissions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gf_entry: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_gf_entry_meta: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_gf_entry_notes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gf_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gf_form_revisions: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_gf_form_view: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_gf_rest_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 3.03MB + Index: 0.06MB + Engine InnoDB
wp_postmeta: Data: 3.45MB + Index: 4.02MB + Engine InnoDB
wp_posts: Data: 23.48MB + Index: 0.58MB + Engine InnoDB
wp_redirection_404: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_redirection_logs: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_stream: Data: 0.08MB + Index: 0.13MB + Engine InnoDB
wp_stream_meta: Data: 0.16MB + Index: 0.28MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.14MB + Index: 0.11MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_indexable: Data: 1.52MB + Index: 0.70MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.11MB + Index: 0.09MB + Engine InnoDB
wp_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

acf-field: 23
acf-field-group: 3
attachment: 37
custom_css: 1
gift_card: 326
log_emails_log: 1667
nav_menu_item: 6
oembed_cache: 6
page: 15
post: 2
product: 3
revision: 291
shop_order: 322
wp_global_styles: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (17) ###

Gravity Forms: by Gravity Forms – 2.5.16
Advanced Custom Fields PRO: by Delicious Brains – 5.11.4
Akismet Anti-Spam: by Automattic – 4.2.2
Disable Gutenberg: by Jeff Starr – 2.6
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.4
Log Emails: by WebAware – 1.4.0
Media Library Assistant: by David Lingren – 2.99
Redirection: by John Godley – 5.2.3
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
Show Current Template: by JOTAKI Taisuke – 0.4.6
User Role Editor Pro: by Vladimir Garagulia – 4.61
WooCommerce Stripe Gateway: by WooCommerce – 6.1.0
WooCommerce: by Automattic – 6.0.0 (update to version 6.2.0 is available)
WordPress Importer: by wordpressdotorg – 0.7
Yoast SEO: by Team Yoast – 18.1
WP Sitemap Page: by Tony Archambeau – 1.9.1
YITH WooCommerce Gift Cards Premium: by YITH – 3.10.0

### Inactive Plugins (4) ###

Jetpack: by Automattic – 10.6
Stream: by XWP – 3.8.2
WooCommerce Admin: by WooCommerce – 3.1.0
Woocommerce Cart Limit: by Webman Technologies – 1.2

### Must Use Plugins (3) ###

Anchor Hosting Tracker: by Anchor Hosting – 1.1.0
CaptainCore Helper: by CaptainCore – 0.2.5
Kinsta Must-use Plugins: by Kinsta Team – 2.3.2

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
gift-card (gift-card)
gift-card (gift-card-2)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #461 - /gift/
Cart: #315 - /gift/cart/
Checkout: #318 - /gift/checkout/
My account: #320 - /gift/my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Double C
Version: 1.1
Author URL: 
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ? Not declared

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 26
Oldest: 2022-01-24 14:57:07 -0500
Newest: 2022-02-22 08:03:52 -0500

Pending: 1
Oldest: 2022-02-22 16:14:21 -0500
Newest: 2022-02-22 16:14:21 -0500

### Status report information ###

Generated at: 2022-02-22 16:14:37 -05:00

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • @icommllc

    This kind of problem is usually caused by a conflict with your theme or with another plugin.
    ?
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Thread Starter icommllc

    (@icommllc)

    Yes, I understand it is a theme issue. It is a custom them by use that we built 3 years ago. Something must have changed in WooCommerce and it is looking for something or WooCommerce is adding something. Why is it changing our product pages to use a template we never used called ‘template-canvas.php”? What changed in version 6.1.1 from 6.0.0? What can we add/edit/remove from our Theme to accommodate the WooCommerce 6.1.1 change?

    Hi there,

    You can find information concerning the latest WooCommerce versions on this site:
    https://developer.woocommerce.com/releases/

    There you’ll find detailed information for each new release, including changelogs and new commits lists.

    I hope that helps.

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. If you have further questions, please feel free to open a new topic.

Viewing 4 replies - 1 through 4 (of 4 total)
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