Woocommerce MENU issue

  • Resolved kristinubute

    (@kristinubute)


    5 years, 4 months ago

    Hi

    I had an issue the other day that I haven’t come across on a client site.

    Client is using Woocommerce. We had updated in the Products/Category area (added additional text so that it appears underneath the main Category Header) and is displayed on relevant Category page. You have no issues seeing the relevant information on the Category page.

    But after I had added that Category MENU item to the Main Menu, then for some reason the Description appeared underneath the Main Heading in the Menu area which has never happened before. So then I had to delete the Menu item and create a “Custom Link’ instead of using the standard “Product Categories” link in the Menu area on the left hand side.

    What would be causing this ? As I already have other menu items with Category descriptions that have never displayed on the Top menu before and this is the first time it has happened. A client then picked up on the display issue.

    Could someone offer advice on what would have caused this ? Possibly latest version of Woocommerce or WordPress causing this ?

    Thanks
    Kristin

Viewing 3 replies - 1 through 3 (of 3 total)
  • mother.of.code

    (@imazed)

    The Mother of Code

    Hey Kristin,

    Interesting problem, I’ve not come across this either. Does this happen with all themes, or only the one you currently have active? I assume it’s a theme issue because that’s where menus usually live. Can you try switching and let us know what the results are?

    Moderator Hari Shanker R

    (@harishanker)

    Hi again @kristinubute

    Just checking-in to see if you were able to try out the suggestions by @imazed in their previous reply.

    I would also recommend that you do a full conflict test as suggested in this article: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    You can create a staging site for doing these tests using a plugin like WP Staging for the same.

    Let us know how that went.

    Moderator Hari Shanker R

    (@harishanker)

    Hi @kristinubute!

    Checking-in with you quickly again. I hope the suggestions we offered you helped you in guiding you in the right direction. I feel that the conflict test should help you in fixing the problems.

    I’m marking this as Resolved, but feel free to reach out to us here in the forums if you have further questions. We’re happy to help!

    All the best!

Viewing 3 replies - 1 through 3 (of 3 total)
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