MailPoet: WooCommerce Mails not being sent – ‘premium not installed’

Hi there, thanks for reaching out!

To help you investigate this further, can you please gave us the following extra details?

• None of WooCommerce order emails are being sent or just some of them?
• A copy of your System Info, found in MailPoet > Help. Please, make sure to remove any sensitive information such as email addresses.
• Screenshots of your System Status in MailPoet > Help.

I’m looking forward to hearing from you!

Hi Gui,

thanks for getting back to me.

None of the WooCommerce emails are being sent.

This is the system information and system status:

name: Bettina Herzog
email: [email protected]
PHP version: 8.2.20
MailPoet Free version: 5.2.1
MailPoet Premium version: N/A
MailPoet Premium/MSS key: 564c6f0183b5a141****************
WordPress version: 6.6.2
Database version: 10.6.18-MariaDB-0ubuntu0.22.04.1-log
Web server: Apache
Server OS: Linux dd23830 6.5.0-45-generic #45~22.04.1-Ubuntu SMP PREEMPT_DYNAMIC Mon Jul 15 16:40:02 UTC 2 x86_64
WP info: WP_MEMORY_LIMIT: 256M - WP_MAX_MEMORY_LIMIT: 512M - WP_DEBUG:  - WordPress language: de_DE - WordPress timezone: Europe/Berlin
PHP info: PHP max_execution_time: 60 - PHP memory_limit: 512M - PHP upload_max_filesize: 2048M - PHP post_max_size: 2048M
Multisite environment?: No
Current Theme: Hello Elementor Child (version 2.0.0)
Active Plugin names: all-in-one-wp-migration/all-in-one-wp-migration.php, antispam-bee/antispam_bee.php, blackhole-bad-bots/blackhole.php, cartflows/cartflows.php, complianz-gdpr/complianz-gpdr.php, duplicate-post/duplicate-post.php, duplicator/duplicator.php, elementor-pro/elementor-pro.php, elementor/elementor.php, essential-addons-for-elementor-lite/essential_adons_elementor.php, honeypot/wp-armour.php, indeed-membership-pro/indeed-membership-pro.php, mailpoet/mailpoet.php, ninjafirewall/ninjafirewall.php, ninjascanner/index.php, order-import-export-for-woocommerce/order-import-export-for-woocommerce.php, really-simple-ssl/rlrsssl-really-simple-ssl.php, seo-by-rank-math/rank-math.php, ump-elementor-widget-lock/ump-elementor-widget-lock.php, updraftplus/updraftplus.php, users-customers-import-export-for-wp-woocommerce/users-customers-import-export-for-wp-woocommerce.php, woo-mailerlite/woo-mailerlite.php, woocommerce-gateway-stripe/woocommerce-gateway-stripe.php, woocommerce-germanized/woocommerce-germanized.php, woocommerce-payments/woocommerce-payments.php, woocommerce-paypal-payments/woocommerce-paypal-payments.php, woocommerce-pdf-invoices-packing-slips/woocommerce-pdf-invoices-packingslips.php, woocommerce-pdf-vouchers/woocommerce-pdf-vouchers.php, woocommerce-services/woocommerce-services.php, woocommerce/woocommerce.php, wordfence/wordfence.php, wp-mail-logging/wp-mail-logging.php, wp-mail-smtp/wp_mail_smtp.php, wp-optimize/wp-optimize.php, wpvivid-backuprestore/wpvivid-backuprestore.php
Sending Method: MailPoet
Sending Frequency: 100 emails every 5 minutes
MailPoet sending info: Send all site's emails with: current sending method - Task Scheduler method: Action Scheduler - Cron ping URL: https://medizin-im-wandel.org?mailpoet_router&endpoint=cron_daemon&action=ping - Default FROM address: [email protected] - Default Reply-To address: [email protected] - Bounce Email Address: 
Total number of subscribers: 259
Plugin installed at: 2023-11-21 10:02:43
Installed via WooCommerce onboarding wizard: true

Cron

Accessible	Unknown
Status	running
Last updated	10.07.2024 14:00
Last run started	10.07.2024 14:00
Last run completed	10.07.2024 14:00
Last seen error	none
Last seen error date	unknown

WP Cron / Action Scheduler Status

Version	3.8.2
Storage type	DBStore
Next trigger run	10.07.2024 16:02
Last trigger run	10.07.2024 16:00
Last worker run	10.07.2024 16:00

Sending Queue

Status	running
Started at	09.20.2024 11:34
Sent emails	0
Retry attempt	none
Retry at	none
Error	none
Total completed tasks	8
Total running tasks	0
Total paused tasks	0
Total cancelled tasks	0
Total scheduled tasks	0

These are the messages from the log file:

cron	
[2024-10-07T12:17:27.497366+00:00] cron.INFO: Daemon run ended too early! {"duration":0,"remainingLimit":19.39894008636474609375} {"free_plugin_version":"5.2.1","premium_plugin_version":"premium not installed"}

woocommerce_first_purchase	
[2024-10-07T12:17:27.614293+00:00] woocommerce_first_purchase.INFO: Email not scheduled because this is not the first order of the customer {"order_id":3139,"customer_email":"[email protected]","order_count":2} {"free_plugin_version":"5.2.1","premium_plugin_version":"premium not installed"}

woocommerce_product_purchased_in_category	
[2024-10-07T12:17:27.618332+00:00] woocommerce_product_purchased_in_category.INFO: Email scheduled {"order_id":3139,"customer_email":"[email protected]","subscriber_id":637} {"free_plugin_version":"5.2.1","premium_plugin_version":"premium not installed"}

woocommerce_product_purchased	
[2024-10-07T12:17:27.620955+00:00] woocommerce_product_purchased.INFO: Email scheduled {"order_id":3139,"customer_email":"[email protected]","subscriber_id":637} {"free_plugin_version":"5.2.1","premium_plugin_version":"premium not installed"}

post-notifications	
[2024-10-07T12:17:26.483698+00:00] post-notifications.INFO: transition post notification hook initiated {"post_id":3139,"new_status":"draft","old_status":"new"} {"free_plugin_version":"5.2.1","premium_plugin_version":"premium not installed"}

Thanks,
Bettina

Hello again @bettinaherzog ,

Thank you for providing the logs and details regarding the WooCommerce email issue.

From the logs, it appears that the entries are related to the automations you’ve set up for WooCommerce order-related functions, such as first purchase, product purchases in a category. Specifically, the logs indicate the following:

1. First Purchase Email: The email wasn’t scheduled because this isn’t the customer’s first order (order count shows 2).
2. Product Purchased in Category: This email was scheduled correctly.
3. Product Purchased: Similarly, this email was also scheduled.
4. Cron Issue: There seems to be a cron-related message suggesting that the daemon run ended prematurely.

The key here is to determine whether this issue is isolated to WooCommerce automations, or if WooCommerce transactional emails (e.g., order confirmation, etc) are also affected.

Could you confirm if your WooCommerce transactional emails (those directly related to customer purchases) are being sent as expected? This will help us narrow down whether the issue is specific to MailPoet’s automation emails, or if it’s impacting all emails, including the transactional ones.

Once we have that information, we can assist you further in troubleshooting the issue. If both automations and transactional emails are not working, it could be related to a cron job issue or a plugin conflict.

Looking forward to your response, and thank you for your patience while we resolve this together!