WooCommerce + MailChimp sync issue

Hi @aamirfaiz no two WordPress installs are the same and various factors can contribute to a sync failing. Basic troubleshooting starts with verifying the following information about the plugin and WordPress environment.

• What are the versions of PHP and the plugin? Are you up to date?
• Are there a large number of plugins being used? If so, it may be necessary to increase the memory limit on the hosting server (1GB for example) to accommodate the initial sync.
• You may need to activate WP CRON or consider using the CLI option.
• The server is using a cache such as Redis, Memcached, etc. You may need to exclude a route path for the plugin.
• If you are using a shared hosting environment, consider switching over to a server stack with a dedicated IP address.
• Your server may be getting?blocked by Akamai, Mailchimp’s API service.

Please check these first and let us know if you are able to get things squared away.

• What are the versions of PHP and the plugin? Are you up to date?
  
  PHP version: 7.4.33
  WooCommerce version: 7.6.0
  
• Are there a large number of plugins being used? If so, it may be necessary to increase the memory limit on the hosting server (1GB for example) to accommodate the initial sync.
  
  I only have 20 plugins.
  
• You may need to activate WP CRON or consider using the CLI option.
  
  I tried both with no success.
  
• The server is using a cache such as Redis, Memcached, etc. You may need to exclude a route path for the plugin.
  
  I don’t have any cache plugin on my website, and the LiteSpeed cache is also not enabled on the server.
  
• Your server may be getting?blocked by Akamai, Mailchimp’s API service.
  
  I will connect with my host for this.
  
  [Update: This is what I receive]
• < HTTP/1.1 200 OK
• < Server: openresty
• < Content-Type: application/json; charset=utf-8
• < Content-Length: 6948
• < Vary: Accept-Encoding
• < X-Request-Id: f62437bd-86f8-76e4-f19e-e604d6d31b39
• < Link: https://us3.api.mailchimp.com/schema/3.0/Ecommerce/Stores/Collection.json; rel=”describedBy”
• < Date: Wed, 26 Apr 2023 09:05:06 GMT
• < Connection: keep-alive

• This reply was modified 1 year, 11 months ago by Aamir Faiz.

Hi @aamirfaiz, we just wanted to check back with you to see if this was still a problem with our latest plugin (v2.8.3 at the time of this post). It looks like the last thing to do was to work with your host on the possible block by Akamai. Please let us know when you get a moment, we’ll be happy to help troubleshoot further if necessary.

Hi @aamirfaiz, we’re going to close out this ticket for now since it’s been a few weeks since we’ve been in touch.

Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further. Please note, that the best way to reach us is over at the GitHub plugin page: https://github.com/mailchimp/mc-woocommerce/. From there, you can receive direct responses from the development team, log new issues, download the latest version, and track existing support tickets.