WooCommerce Mail text missing

  • Resolved kobler

    (@kobler)


    2 years, 8 months ago

    Hello,

    Unfortunately, the following headings are missing from WooCommerce mails:
    Delivery address and billing address
    If I disable Mailpoet, the text is there.
    How can I solve this?
    Many thanks for your help

    Screenshot: https://nimb.ws/X2GFLV

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Ojoma a11n

    (@geraltrivia)

    Hello @kobler ,

    Thank you for getting back to us.

    This sounds like a conflict issue.

    If you test with only MailPoet active, and a default theme like Twenty Twenty, do you still see the same issue? We have a guide for conflict testing available here:
    https://kb.mailpoet.com/article/204-how-to-test-for-plugins-conflict

    In order to avoid affecting your live site and visitors, you can set up a staging site to do the testing. If you don’t have one already, your hosting company might offer one as part of your package. Alternatively, you can use a free plugin like WP Staging for quickly creating a new test site.

    If you still see the same issue with only MailPoet and Twenty Twenty active (and everything updated to the latest version), then please let us know!!

    Have a great day.

    Plugin Support kellymetal a11n

    (@kellymetal)

    Hi there @kobler ,

    We haven’t heard back from you in a while, so I’m going to mark this thread as resolved. If you have any further questions, please start a new thread.

    Have a wonderful day!

    Thread Starter kobler

    (@kobler)

    Hello,
    I tested this on the staging. I activated the Twenty Twenty theme, but the problem persists. I even tested the Mailpoet on a fresh system, without third-party plugins, but the problem exists there too.

    • This reply was modified 2 years, 7 months ago by kobler.
Viewing 3 replies - 1 through 3 (of 3 total)
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