WooCommerce Low/Empty stock not delivered

  • Resolved hans410947

    (@hans410947)


    3 months ago

    Hello and thank you for your great plugin!

    I am using FluentSMTP in my WooCommerce store, and emails that are sent to customers and store owner for purchases in the store are working great. Also, the emails with email sending stats to the store owner works fine.

    But the emails that are sent by WooCommerce to warn the store owner about low or empty stock ends up in the junk email, with the following warning:

    Undeliverable. It was not possible to deliver the message. It was reported in DNS that the receipients domain does not exist.

    Remote server returned ‘550 5.4.310 DNS domain [domain name] does not exist [Message=InfoDomainNonexistent]

    The message is marked as Sent in the FluentSMTP log.

    The failing email is being sent to the same recepient as the other emails that are sent to the store owner, like the “You have a new order” emails, and those are working fine.

    Can you please help with this?

    Thank you!

    Best regards,

    Hans

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Ibrahim Sharif

    (@ibrahimsharif)

    Hello @hans410947,

    I understand you’re experiencing issues with WooCommerce low/empty stock notification emails ending up in the junk folder. I’m here to assist you with this issue.

    Let’s start by verifying if the email was indeed sent from your WordPress website. To do this, please check the FluentSMTP email delivery log:

    1. Go to the FluentSMTP dashboard in your WordPress admin area.
    2. Click on “Email Logs” to view recent email delivery attempts.
    3. Check if the status of the low/empty stock notification email shows as “failed.”

    If the status is “failed,” please inspect the technical details of the email log. This will provide insights into why the email failed to deliver.

    1. Click on the “View” button for the failed email log.
    2. In the “Technical Section,” review the message to identify the reason for the failure.

    If the technical details indicate a “DNS domain does not exist” error, it means that the recipient’s email domain is not recognized. To resolve this, please check the following:

    • Ensure that the recipient’s email address is correct.
    • Verify that the recipient’s email domain is valid and has a correctly configured DNS record.

    Additionally, please contact your email service provider.

    If you provide a screenshot of the full email delivery log page, including the technical details, I can further assist you in troubleshooting the issue.

    Thread Starter hans410947

    (@hans410947)

    Hello @ibrahimsharif and thank you for your reply!

    This is embarassing, but I had made an error and entered the wrong email address in Woocommerce > Settings > Products > Stock > Message Receiver.

    So it was correct that the recipient could not be found.

    Apologies for taking up your time with this!

    Best regards,

    Hans

    Plugin Support Ibrahim Sharif

    (@ibrahimsharif)

    Hello @hans410947,

    Thank you for your response. I understand that you had entered the wrong email address in WooCommerce, which is why the recipient could not be found. I’m glad that you were able to resolve the issue.

    If you have any other questions or need further assistance, please let me know.

Viewing 3 replies - 1 through 3 (of 3 total)
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