WooCommerce Loop

  • Resolved IAmediaworks

    (@iamediaworks)


    5 months, 3 weeks ago

    In setting up a campaign, Capture Activity doesn’t offer us the option of selecting WooCommerce. Only Automagic and Zapier.

    Going into TP’s settings and selecting “WooCommerce Settings” gives us this:

    ______
    We couldn’t find any WooCommerce webhooks for your campaigns.

    We were unable to find any WooCommerce webhooks set up to send order data to your TrustPulse campaigns. If you believe this to be in error, first check your campaigns “Capture Activity” settings to be sure they are connected to your WooCommerce account and have webhooks connected. If you still are having trouble, Please reach out to our support team for assistance.
    —————

    This happens with both campaigns we’ve already created, and brand new ones. Help?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support nokafor

    (@nokafor)

    Hello @iamediaworks,


    Thank you for reaching out.


    Could you please clarify if you are a paid or free customer of TrustPulse? This information will help us better understand and resolve the issue you’re experiencing with the WooCommerce integration.


    I am looking forward to your response.

    Thread Starter IAmediaworks

    (@iamediaworks)

    Paid, thanks!

    Plugin Support nokafor

    (@nokafor)

    Hello @iamediaworks,


    Thank you for your response.


    TrustPulse made the decision to offer our WooCommerce integration feature to users on our Pro plan and above, So, as long as you remained on your existing plan no changes to features would have affected you.


    However, from the description of your situation, you have since made an upgrade action to a plan other than the Pro plan or others above it, so access to the WooCommerce integration is no longer available. We apologize for any inconvenience this may cause, and we’re here to assist you in making the best decision for your needs.


    This change is the reason you’re currently unable to select WooCommerce under your Capture Activity settings and are receiving the message about missing webhooks.


    If you’d like to regain access to the WooCommerce integration, you’ll want to upgrade to at least the Pro plan.


    Does that help? Can I assist with any other questions or concerns?


    Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
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