SG Optimizer issue with WooCommerce variable products only in mobile

  • Resolved joyarzabal

    (@joyarzabal)


    2 years, 8 months ago

    Hi there,

    I’m having an issue with SG Optimizer in an online store im trying to build and it only happens in mobile devices, when you try to reproduce it in desktop it works fine. The thing is that if I create a variable product in WooComerce, with the plugin deactivated, it shows the price information when a product variable is selected (as expected):

    https://ibb.co/xYFCF43

    But if I activate the plugin it works fine in computer but in mobile the page doesn’t show the price when the product variable is selected:

    https://ibb.co/2K1r6xF

    In fact, it seems that is not doing any selection at all because if I click the button “Add to Cart” it raises the following error:

    https://ibb.co/D5k2dC2

    Any ideas on how to solve this? The versions I’m using are the following:

    SG Optimizer 7.2.0
    WooCommerce 6.7.0
    Neve 3.3.2
    WordPress 6.0.1

    Thanks!

    • This topic was modified 2 years, 8 months ago by joyarzabal.
    • This topic was modified 2 years, 8 months ago by joyarzabal.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Pavel Dosev

    (@pdosev)

    Hello @joyarzabal,

    You can try turning on the Broweser-specific caching option, as it resolves most such issues when there is a difference in how the site works on mobile and desktops.

    The option is located on the admin page and its path is:

    Admin >> SG-Optimizer >> Caching >> Turn on Browser-specific Caching

    If the problem persists after turning this option on and clearing the website’s cache, it will be better to submit a ticket to us on Siteground through your User Area.

    Finding what is causing this will likely require a more extensive check, and we will need access to the specific site and its setup to check it further. As such, access is against the forum guidelines and rules, and we won’t be able to assist you with that here.

    Thread Starter joyarzabal

    (@joyarzabal)

    Hi @pdosev

    Thank you for your help. I’ve tried to follow those steps and the issue is still happening, I’ll submit a ticket as you suggest.

    Thank you very much and regards.

    Plugin Support Pavel Dosev

    (@pdosev)

    Thank you, @joyarzabal.

    Thread Starter joyarzabal

    (@joyarzabal)

    Hi @pdosev

    I found the solution thanks to the support team of SiteGround. The issue was caused by the option Combine JavaScript Files under SG Optimizer >> Fronend >> JavaScript.

    Once it is disabled it works perfect again.

    Regards.

Viewing 4 replies - 1 through 4 (of 4 total)
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