woocommerce issue – state drop down

  • Resolved twentythreemx

    (@twentythreemx)


    6 months, 1 week ago

    I’ve had a site running smooth for a while. It does use a hand full of plugins designed to work with elementor (shop engine for example) however I’ve ruled out any additonal plugins causing the issue, leaving only elementor active and it still persists. I’ve also tried a few new themes as well and that made no change.

    The issue is that the state drop down on the woocommerce checkout page shows up as a bunch of dashes… when a user tries to check out, they can’t move forward. Theres an error about the address.

    Interesting enough, the error is not visible (i was able to look at the code on the page to view the content of the error, but I haven’t figured out why it’s hiding the error message either!

    I’m at a loss, can anyone please help? The url is https://drhansensapothecary.com and you can test by adding any product to the cart, going to the cart, go to checkout.. and try to choose a state.

    Would greatly appreciate the help!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter twentythreemx

    (@twentythreemx)

    also i tried rolling back the elementor version, tried a newer / older version of WP itself.

    Unfortunately I don’t know when exactly it happened as there’s not a ton of sales, anytime after april 28.

    Thread Starter twentythreemx

    (@twentythreemx)

    update, it looks like maybe the text is there its just super small

    i was able to increase the size of the error message, but can’t seem to find the css to increase the size of the state dropdown….

    Why this changed, or where in elementor, I have no idea! it’s not any custom CSS i have set either…

    Thread Starter twentythreemx

    (@twentythreemx)

    i’ve got it resolved i dont know what happened.. seems to be a combination of things between elementor and shopengine … wish i could give a better answer to help anyone out but.. i dont know what magic combinatino of things i did that finally fixed it sorry. but this can be closed out.

Viewing 3 replies - 1 through 3 (of 3 total)
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