WooCommerce issue

Hi @dadodurakovic,

What is your PHP version? Also, does this occur with a default theme like Twenty Twenty-Four or Storefront?

For better assistance, can you provide a video showing the issue on your end? For video, you may use https://loom.com or https://www.awesomescreenshot.com/. Please follow the instructions on that page and then paste the URL into this thread.

Additionally, please can you share a copy of the following:

• System Status Report: Navigate to WooCommerce → Status. Select Get System Report and then Download for Support.
• Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.

You could copy and paste your reply or share it via Mozilla Community Pastebin and share the link here. This will help us investigate further and provide you with a more accurate solution.

Looking forward to helping you.

Hi Shameem,

I am providing you with data. I also tried the theme you mentioned, but then it prevents me from accessing the site and then I have to access the site through recovery mode.

Thank you for your help!

https://www.awesomescreenshot.com/video/26502819?key=93bbaac1aead9543c2f137e9d0540069

fatal-errors-2024-04-04

https://drive.google.com/file/d/1ACxiawzpOFDijLfqWQsjsWwqbp1M7ZUh/view?usp=drive_link

SystemStatusReport_barberteka.com

https://drive.google.com/file/d/1hlDWWHBUNJ5Cq5vOe52jGf0uDYtEMGBY/view?usp=drive_link

Hi @dadodurakovic,

Thanks for sharing further details.

After checking the error log and video you’ve shared, it seems the issue is related to your theme or Elementor page builder. The best way to determine this is to:

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce and Elementor
• Repeat the action that is causing the problem

If you do not see the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To determine which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

Additionally, could you downgrade WordPress to an older version to see whether this error persists or not?

I hope that helps! Let me know once you have done a conflict test!

Hi Shameem,

The issue still exists. The issue is between the WooCommerce plugin and the new version of WordPress. The problem occurred when I updated WordPress.

I hope that the new WooCommerce update will solve this issue.

• This reply was modified 11 months, 2 weeks ago by dadodurakovic.

Hi @dadodurakovic,

I’m sorry to hear about the issue you are facing.

Just curious, does rolling back your WordPress version solve this issue? The reason why I’m asking this is because, I run the latest version of WooCommerce and WordPress with the Astra theme but do not face any issues with my test store.

Please create a staging site then try rolling back to the previous version of your WordPress then see if the issue persists.

Let us know how it goes.

Hi there. We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.