Woocommerce is receiving orders (digital) but is locked in “Processing” mode

Hey @roythompsett,

Sorry for the trouble there. When an order is placed and paid for, it is set to “processing.” The idea is now that order has been paid for, the store owner will need to ship it, or do something else with it and then change the status to completed.

For digital products, you can set them to be both downloadable and virtual. When they are both set, paid order will automatically be marked completed.

For the emails, if you’re using WooCommerce 3.7 you may need to edit the New Order email to fix that. Go to WooCommerce > Settings > Email and click on the New Order email. In the additional content field, remove the emoji and save your changes.

See if that fixes the new order emails for you. If it doesn’t, then we have a guide to emails in WooCommerce that can help you find out what the problem is.

If you have any questions, let me know.

Take care,

I have free downloadable items in my shop. I am able to put these in the basket, go to check out and order them. The order is shown as completed but they do not arrive in my mail box. I go to my website https://www.bspaac.net and access admin and find that the order is shown as “processing”. I have over 300 orders dating back over 3 years which have been OK. No problems but they ALL are now showing as being “processed

Hello @roythompsett,

Can you confirm that the product in the latest order that is “processing” and not completed is both virtual and downloadable?

Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here.

Thanks

The last order was completed because I added “virtual”. However it still did not sen an e-mail for me to download or an e-mail to confirm order.

### WordPress Environment ###

WordPress address (URL): https://www.bspaac.net
Site address (URL): https://www.bspaac.net
WC Version: 3.7.0
REST API Version: ? 1.0.2
Log Directory Writable: ?
WP Version: 5.2.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.8
PHP Post Max Size: 260 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.65.3
OpenSSL/1.0.2s

SUHOSIN Installed: –
MySQL Version: 5.7.23-23
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.7.0
WC Database Prefix: 16b_
MaxMind GeoIP Database: ?
Total Database Size: 4.68MB
Database Data Size: 3.18MB
Database Index Size: 1.50MB
16b_woocommerce_sessions: Data: 0.16MB + Index: 0.01MB + Engine MyISAM
16b_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
16b_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
16b_woocommerce_downloadable_product_permissions: Data: 0.16MB + Index: 0.17MB + Engine MyISAM
16b_woocommerce_order_items: Data: 0.06MB + Index: 0.02MB + Engine MyISAM
16b_woocommerce_order_itemmeta: Data: 0.31MB + Index: 0.25MB + Engine MyISAM
16b_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
16b_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
16b_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
16b_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
16b_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
16b_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
16b_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
16b_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
16b_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
16b_comments: Data: 0.11MB + Index: 0.07MB + Engine MyISAM
16b_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
16b_masterslider_options: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
16b_masterslider_sliders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
16b_options: Data: 1.00MB + Index: 0.06MB + Engine MyISAM
16b_postmeta: Data: 1.04MB + Index: 0.67MB + Engine MyISAM
16b_posts: Data: 0.27MB + Index: 0.08MB + Engine MyISAM
16b_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
16b_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
16b_term_relationships: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
16b_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
16b_usermeta: Data: 0.05MB + Index: 0.04MB + Engine MyISAM
16b_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
16b_wc_admin_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
16b_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
16b_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
16b_wc_download_log: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
16b_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
16b_wc_order_product_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
16b_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
16b_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
16b_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
16b_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
16b_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
16b_yoast_seo_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
16b_yoast_seo_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (11) ###

Akismet Anti-Spam: by Automattic – 4.1.2
inSite by Duda: Personalization Made Easy: by dudamobile.com – 1.6.9
Jetpack by WordPress.com: by Automattic – 7.6
Master Slider: by averta – 3.5.3
Site Offline: by Chandra Shekhar Sahu – 1.3.7
Stripe WooCommerce Addon: by Syed Nazrul Hassan – 1.0.8 – Not tested with the active version of WooCommerce
WooCommerce Admin: by WooCommerce – 0.18.0
WooCommerce Stripe Gateway: by WooCommerce – 4.2.3 – Not tested with the active version of WooCommerce
WooCommerce: by Automattic – 3.7.0
Yoast SEO: by Team Yoast – 11.9
WP Protect Admin: by Appsaur.co
Dariusz Andryskowski – 1.0.0

### Inactive Plugins (3) ###

Hello Dolly: by Matt Mullenweg – 1.7.2
MOJO Marketplace: by Mike Hansen – 1.1.0
WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.17

### Must Use Plugins (3) ###

Endurance Browser Cache: by Mike Hansen – 0.4
Endurance Page Cache: by Mike Hansen – 1.6
SSO: by Garth Mortensen
Mike Hansen – 0.3

### Settings ###

API Enabled: ?
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: 
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #97 - /shop
Cart: #98 - /cart
Checkout: #99 - /checkout
My account: ? Page ID is set
but the page does not exist

Terms and conditions: ? Page not set

### Theme ###

Name: Superstore
Version: 0.1.4
Author URL: https://www.sumowebsite.com
Child Theme: ?
Parent Theme Name: Omega
Parent Theme Version: 1.3.0
Parent Theme Author URL: https://themehall.com
WooCommerce Support: ?

### Templates ###

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: –

### Action Scheduler ###

Complete: 75
Oldest: 2019-08-28 05:47:33 +0000
Newest: 2019-08-30 13:46:57 +0000

Pending: 1
Oldest: 2019-08-30 14:46:57 +0000
Newest: 2019-08-30 14:46:57 +0000

Canceled: 0
Oldest: –
Newest: –

In-progress: 0
Oldest: –
Newest: –

Failed: 0
Oldest: –
Newest: –

Thanks for sending that over. I see you’re running WooCommerce 3.7. Did you check to see if the emoji is still in the New Order email? Go to WooCommerce > Settings > Emails and click on New Order. Look in the Additional Content field and see if you see an emoji like this:

Remove that from that box and save your changes. Try sending the email again and see if it sends.

If that still doesn’t work, then install the WP Mail Logging plugin. It keeps a log of all emails sent. Next, try to send the email again. It should show up in the mail log this time. See if there are any error messages.

Let me how that goes and we’ll take it from there.

Cheers

This is interesting. First I had already deleted the mojo but checked to see that it was deleted. It was. I downloaded wp mail logging and made an order. it is showing as “completed”. Again I did not receive an e-mail to download the order or an e-mail informing me of the order. I checked WP Mail Logging and guess what. Both these e-mails are being shown as being sent and exactly as I have been receiving them prior to this fault.

I’ve now found that these e-mails are turning up in my SPAM folder.

I don’t know if these problems are connected but all of my previous orders over the past 3 years are showing as processing. I can change them to completed

Hello

I have cured the problem thanks to you. All of my mails from woocommerce to my e-mail address were in my SPAM folder. By opening them it showed that because previous messages were scammed then these were to. I was given the option of treating them as not scam which did the trick. These mails are now sent to my e-mail address. I have bulk actioned all of my orders to completed and all seems well now,

Thank you so much for your help in finding the solution

Regards

Roy

Hey Roy,

Glad to hear all is well now. Let us know if you run into any other trouble.

Cheers

Interestingly I had the issue with sending new order emails starting from the last WooCommerce update in August 2019. Deleting that emoji from the Additional Content text mentioned above solved the issue for me.