WooCommerce is not showing “return” data.

Hi @darrylhadfield

Thanks for reaching out!

I understand that the Returns section under Analytics > Revenue shows zero for the whole month when in fact there were returns on your site, correct?

As a first step, please follow the steps below and let us know if these resolve the issue?

• Analytics > Settings > Date type – set to Date Created
• WooCommerce > Status > Tools > Clear Analytics Cache
• Import Historical Data

Thanks!

Hello @xue28 ,

I have faced same issue into latest WooCommerce 7.6.1
I have try above all 3 solutions but it doesn’t work properly.

So that I need to revert back to version 7.0.1 for see correct return?amount of all order.

There are 1 more issue as well into latest version and that is in display in Revenue amount.
See this screenshot for more information : https://prnt.sc/l4FaLT-VBJR1

Would you please guide me to fix this problem into latest version of WooCommerce ?

Thanks

• This reply was modified 1 year, 7 months ago by Kaushik.

Hello @kk10035,

I understand you have the same problem but we need to handle each request individually in forums.

I also would like to note WooCommerce Admin is no longer a separate extension, it has been merged into the WooCommerce core.

Therefore, please post about this in WooCommerce core forum instead. If you would like to learn more about the merge of WooCommerce Admin, please refer to this blog post.

Furthermore, to provide a clearer understanding of the issue for the contributors in the WooCommerce core forums, kindly attach the following in your newly created thread:

• A screenshot of the behaviour you’re encountering, you can use Snipboard.
  
  
• A copy of your system status report. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.
  
  
• It’s also worth checking if there are any fatal error logs from WooCommerce > Status > Logs and choosing from the drop-down menu the fatal-errors.log option.

Thank you!

@xue28 , “WooCommerce > Status > Tools >?Clear Analytics Cache” did not help. As stated in my original post, I’d already tried that, to no avail.

“Import Historical Data” is also useless since we’ve not been using WooCommerce since version 4 – we started long after that.

“Analytics > Settings > Date type?– set to?Date Created” appears to have addressed the issue, but I’m concerned now that that needed to be changed, AT ALL. Why?

Hi,

“Analytics > Settings > Date type?– set to?Date Created” appears to have addressed the issue, but I’m concerned now that that needed to be changed, AT ALL. Why?

I’ve seen some thread where this work-around fixes the issue, I think it will be fixed in next releases of WooCommerce, however, I don’t have the exact ETA. If the issue persists in your site, feel free to provide us the system report and error logs to check this better.

Cheers.

Hi,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Best.