WooCommerce is creating error on WordPress site

  • Resolved sasaphras27

    (@sasaphras27)


    1 month, 3 weeks ago

    I’ve been using WooCommerce for years and suddenly have a problem. I noticed recently that on my admin page for my WordPress site, I get a 500 internal error page if I try to access both my WooCommerce page and my plugin manager! This means that I am unable to get in to my plugins to attempt to reinstall/deactivate, as well as getting in to my orders through WooCommerce. I reached out to my domain support and they came back to me with the following (which they say is out of their realm of support)

    20250125T170749:?sasaphrasyoga.com/wp-admin/plugins.php?
    ?
    mmap() failed: [12] Cannot allocate memory??
    mmap() failed: [12] Cannot allocate memory?
    PHP Fatal error: ?Out of memory (allocated?190840832) (tried to allocate 65536 bytes) in /hermes/bosnacweb05/bosnacweb05bg/b1932/dom.stephanieberube2708518/public_html/newwp/wp-content/plugins/woocommerce/src/Admin/API/Leaderboards.php on line 436?
    ?
    mmap() failed: [12] Cannot allocate memory?
    PHP Fatal error: ?Out of memory (allocated?190840832) (tried to allocate 196608 bytes) in /hermes/bosnacweb05/bosnacweb05bg/b1932/do

    My actual website is functioning, but I need to be able to get in to my plugins!

    This all began because I have noticed that my Events Calendar on my live site will not show events for the following month (ie. February), even though I have them all listed. Attempts to see any events past the current month (January) are fruitless, the calendar never loads. In order to fix THIS issue, I need to figure out what in the world WooCommerce is doing to my plugins!

    I am not tech-savvy and have a very basic understanding of how this all works.

    Can someone point me in the right direction?
    Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)

  • This indicates a memory problem. Try adding this line to your wp_config.php file:

    define('WP_MEMORY_LIMIT', '512M');

    Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    Hi there,

    Thank you for reaching out, and I understand how frustrating it must be to encounter these issues, especially when you’re unable to access your plugins or WooCommerce admin due to the memory errors. I’m here to point you in the right direction.

    From the error logs you shared, the issue appears to be related to insufficient server memory. Specifically, the error Out of memory indicates that the allocated memory on your server is not sufficient to handle the operations being performed.

    Here is the article to guide you on how to increase the memory limit. https://woocommerce.com/document/increasing-the-wordpress-memory-limit/

    If that does not help, could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Download for support” (after you scroll down a bit)”. Once done, please upload it to this chat.

    Thank you

    Thread Starter sasaphras27

    (@sasaphras27)

    Hi there! Thank you for these suggestions… unfortunately, I have NO idea how to access the files or my website. I am not educated in tech at all. I did try to get the WooCommerce > Status but it just sends me to the same 500 internal error page that I get anytime I try to access WooCommerce, my plugin manager, OR my theme.

    I feel like I’m going crazy because anything that anyone suggests me to do is impossible due to this error page.

    Plugin Support Mahfuzur Rahman(woo-hc)

    (@mahfuzurwp)

    Hi @sasaphras27,

    I understand how frustrating it must be to run into these errors, especially when you’re unable to access WooCommerce or your plugins.

    The error messages indicate that your server is running out of memory, which is likely causing the 500 errors. To fix this, you’ll need to increase the WordPress memory limit by adding the following line to your wp-config.php file:

    define('WP_MEMORY_LIMIT', '512M');

    You can follow this guide for step-by-step instructions:

    https://woocommerce.com/document/increasing-the-wordpress-memory-limit/

    Since you mentioned you’re not comfortable with technical changes, I recommend reaching out to your hosting provider—they should be able to increase the memory limit for you. This needs to be done from the hosting panel, not within WordPress.

    Thank you. Let us know if you have any more questions.

Viewing 4 replies - 1 through 4 (of 4 total)
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