• Resolved eight38designs

    (@eight38designs)


    When I try to log in to my store using the woocommerce iOS app, I get the message. “Unable to successfully connect to eight38 Designs”

    ### WordPress Environment ###

    Home URL: https://eight38designs.com
    Site URL: https://eight38designs.com
    WC Version: 3.5.4
    Log Directory Writable: ?
    WP Version: 5.0.3
    WP Multisite: ?
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 7.0.33 – We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
    PHP Post Max Size: 64 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.19.7
    NSS/3.27.1

    SUHOSIN Installed: –
    MySQL Version: 5.6.41-84.1
    Max Upload Size: 10 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?

    ### Database ###

    WC Database Version: 3.5.4
    WC Database Prefix: wp_23_
    MaxMind GeoIP Database: ?
    Total Database Size: 1.88MB
    Database Data Size: 1.52MB
    Database Index Size: 0.36MB
    wp_23_woocommerce_sessions: Data: 0.02MB + Index: 0.00MB
    wp_23_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB
    wp_23_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
    wp_23_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
    wp_23_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB
    wp_23_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB
    wp_23_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB
    wp_23_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
    wp_23_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
    wp_23_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB
    wp_23_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
    wp_23_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
    wp_23_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
    wp_23_woocommerce_log: Data: 0.00MB + Index: 0.00MB
    wp_23_commentmeta: Data: 0.00MB + Index: 0.00MB
    wp_23_comments: Data: 0.00MB + Index: 0.01MB
    wp_23_failed_jobs: Data: 0.00MB + Index: 0.00MB
    wp_23_links: Data: 0.00MB + Index: 0.00MB
    wp_23_mailchimp_carts: Data: 0.00MB + Index: 0.00MB
    wp_23_nf3_actions: Data: 0.00MB + Index: 0.00MB
    wp_23_nf3_action_meta: Data: 0.02MB + Index: 0.00MB
    wp_23_nf3_chunks: Data: 0.00MB + Index: 0.00MB
    wp_23_nf3_fields: Data: 0.00MB + Index: 0.00MB
    wp_23_nf3_field_meta: Data: 0.04MB + Index: 0.01MB
    wp_23_nf3_forms: Data: 0.00MB + Index: 0.00MB
    wp_23_nf3_form_meta: Data: 0.02MB + Index: 0.00MB
    wp_23_nf3_objects: Data: 0.00MB + Index: 0.00MB
    wp_23_nf3_object_meta: Data: 0.00MB + Index: 0.00MB
    wp_23_nf3_relationships: Data: 0.00MB + Index: 0.00MB
    wp_23_nf3_upgrades: Data: 0.04MB + Index: 0.00MB
    wp_23_options: Data: 0.66MB + Index: 0.06MB
    wp_23_postmeta: Data: 0.15MB + Index: 0.07MB
    wp_23_posts: Data: 0.26MB + Index: 0.02MB
    wp_23_queue: Data: 0.00MB + Index: 0.00MB
    wp_23_termmeta: Data: 0.01MB + Index: 0.02MB
    wp_23_terms: Data: 0.00MB + Index: 0.01MB
    wp_23_term_relationships: Data: 0.01MB + Index: 0.02MB
    wp_23_term_taxonomy: Data: 0.00MB + Index: 0.01MB
    wp_23_wc_download_log: Data: 0.00MB + Index: 0.00MB
    wp_23_wc_webhooks: Data: 0.00MB + Index: 0.00MB
    wp_blogs: Data: 0.00MB + Index: 0.00MB
    wp_blog_versions: Data: 0.00MB + Index: 0.00MB
    wp_registration_log: Data: 0.00MB + Index: 0.00MB
    wp_signups: Data: 0.00MB + Index: 0.01MB
    wp_site: Data: 0.00MB + Index: 0.01MB
    wp_sitecategories: Data: 0.03MB + Index: 0.04MB
    wp_sitemeta: Data: 0.19MB + Index: 0.01MB
    wp_usermeta: Data: 0.07MB + Index: 0.04MB
    wp_users: Data: 0.00MB + Index: 0.01MB

    ### Post Type Counts ###

    attachment: 26
    custom_css: 2
    customize_changeset: 8
    jetpack_migration: 2
    jp_img_sitemap: 1
    jp_sitemap: 1
    jp_sitemap_master: 1
    nav_menu_item: 20
    page: 10
    post: 2
    product: 17
    product_variation: 25
    revision: 33

    ### Security ###

    Secure connection (HTTPS): ?
    Hide errors from visitors: ?

    ### Active Plugins (14) ###

    Atomic Blocks – Gutenberg Blocks Collection: by atomicblocks – 1.4.23
    Genesis Connect for WooCommerce: by StudioPress – 1.0 – Not tested with the active version of WooCommerce
    Genesis eNews Extended: by Brandon Kraft – 2.1.1
    Genesis Simple Edits: by StudioPress – 2.2.1
    Health Check & Troubleshooting: by The www.remarpro.com community – 1.2.5
    Mailchimp for WooCommerce: by Mailchimp – 2.1.13 – Not tested with the active version of WooCommerce
    Ninja Forms: by The WP Ninjas – 3.4.2
    WooCommerce Blocks: by Automattic – 1.3.1
    WooCommerce Stripe Gateway: by WooCommerce – 4.1.14
    WooCommerce Services: by Automattic – 1.18.0
    WooCommerce: by Automattic – 3.5.4
    Jetpack by WordPress.com: by Automattic – 6.9
    Multisite Enhancements: by Frank Bültge – 1.4.3
    Network Subsite User Registration: by Justin Fletcher – 2.4

    ### Settings ###

    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    ### WC Pages ###

    Shop base: #7 – /shop/
    Cart: #8 – /cart/
    Checkout: #9 – /checkout/
    My account: #10 – /my-account/
    Terms and conditions: ? Page not set

    ### Theme ###

    Name: Genesis Sample
    Version: 2.8.0
    Author URL: https://www.studiopress.com/
    Child Theme: ?
    Parent Theme Name: Genesis
    Parent Theme Version: 2.8.1
    Parent Theme Author URL: https://www.studiopress.com/
    WooCommerce Support: ?

    ### Templates ###

    Overrides: –
    `

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Rynald0s

    (@rynald0s)

    Automattic Happiness Engineer

    Hi, @eight38designs!

    I’ve run your site URL through the Jetpack debug tool and the following message came up:

    We were unable to find a Jetpack instance on your site. Please connect Jetpack to your WordPress.com account from within your WordPress admin

    You need to have Jetpack enabled for the app to work

    Please give that a go and see if it resolves the issue.

    Cheers!

    Rynald0s

    (@rynald0s)

    Automattic Happiness Engineer

    Howdy!

    We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please start a new thread.

    Cheers!

    Thread Starter eight38designs

    (@eight38designs)

    Jetpack is connected to my wordpress.com account. It is enabled. That didn’t resolve the issue.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Woocommerce iOS connection issue’ is closed to new replies.