Woocommerce “Invalid subscription customer_id.” message at checkout

Our developers are aware of the Invalid subscription customer_id issue. It seems that due to account-related changes in WooCommerce version 4.6.2, that the Subscription error appeared on sites where the Checkout was changed from default (i.e. using WooCommerce One Page Checkout, Elementor, or other plugins). They are currently looking into exactly what causes the issue, and the best way to handle/prevent that error from occurring.

Please keep an eye out for new versions of the extension, and you can check the changelog for updates here:

https://dzv365zjfbd8v.cloudfront.net/changelogs/woocommerce-subscriptions/changelog.txt

In the meantime, one workaround is to go under WooCommerce ? Settings ? Accounts & Privacy and disable both of these settings:

– Allow customers to place orders without an account
– Allow customers to log into an existing account during checkout

Let us know if that works. ?? Thanks!

Yep. Unchecking the Allow customers to place orders without an account option fixed the issue for me. Thanks!

I am experiencing this same issue and those Privacy and Accounts settings were already disabled

Not true, was looking in the wrong place

• This reply was modified 4 years, 4 months ago by admzttt.

I am experiencing this issue on a checkout that has to process subscriptions for creating membership and also digital products for non-account holders. I updated to 3.0.11 and a customer has just notified me that checkout told them they must have an account but they were directed back to a page which is only for current account holders.

Checkout was working fine until recently.

Hi there, any updates on the new versions of the extension?

A fix for this has been added to the Subscriptions codebase for the upcoming 3.1.X releases, but I don’t have a timeline for when that will be released exactly. Continuing to keep an eye on the changelog is the best bet for now.

I’m still experiencing this error, however, if I’m signed in as an admin the subscription will show. So if I’m signed in as myself and I access a subscription, it shows correctly (ex: https://mysite.com/my-account/view-subscription/79123/) But if I’m signed in as the user they see the Invalid Subscription error. Any suggestions? Your last post was 3 months ago, so I would hope the fix you discussed was already released.