Woocommerce internal server error

  • Resolved rohit58

    (@rohit58)


    3 years ago

    woocommerce orders are not syncing with the shipping gateway shows an internal server error.

Viewing 12 replies - 1 through 12 (of 12 total)
  • Igor H

    (@ihereira)

    Hello,

    To provide better assistance about this, please provide the following information:

    * Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available).

    * Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.?

    We’ll keep an eye on our inbox for your response.

    Thread Starter rohit58

    (@rohit58)

    https://shippigo-main.s3.ap-south-1.amazonaws.com/production/uploads/SYSTEM/json/1646310972346-debug-report-error.json?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=ASIA4Y2NZTD7LOOETLGS%2F20220303%2Fap-south-1%2Fs3%2Faws4_request&X-Amz-Date=20220303T123612Z&X-Amz-Expires=604800&X-Amz-Security-Token=IQoJb3JpZ2luX2VjENr%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FwEaCmFwLXNvdXRoLTEiSDBGAiEAhXzfeswOLohw%2FfUzJAPZQERA3xG14vaVlpJilCDrfSMCIQDFOm6x1SqOb0ZQCCD9CjC2RhuDK67Qm8FklbPL8yc6hyr8AwhDEAIaDDg3Nzk0NzA5OTM5MCIMtmPTFPZEfHT0I%2F3vKtkDYvg9ISvWKV6QlCBoC1t8ducARKy0MrQMLkyYdrT7pzRet37ew379r%2BFmh88rz6jyOvmG2J4pYvbih2WDwWnwq3izwq%2BAMy4CTD7MsoBeeU2TAV2iuGpqB5CI%2FPNGa4W0oQcZKUZAbghO4ORf5q8XXvnrDOkRA%2FZ%2BqY%2BK7FDwdvxAYKXnjLrZ5YJGZ0xKX%2BVS0lX2VQOK2MfNRn2HUf2v5K5WkTIYq2QhjqBZDo

    Margaret S. woo-hc

    (@margaretwporg)

    Hi @rohit58

    The information you sent did not come through properly.

    Kindly send the System Status and Error Logs the way requested above.

    Thread Starter rohit58

    (@rohit58)

    WordPress environment
WordPress address (URL):		https://uniformsolutions.co.in
Site address (URL):		https://uniformsolutions.co.in
WooCommerce version:		4.5.3
WooCommerce REST API package:		 4.5.3 /home/kb3spgb9pxt4/public_html/wp-content/plugins/woocommerce/includes
WooCommerce Blocks package:		 3.1.0 /home/kb3spgb9pxt4/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/
Action Scheduler package:		 3.4.0 /home/kb3spgb9pxt4/public_html/wp-content/plugins/wp-mail-smtp/vendor/woocommerce/action-scheduler
WooCommerce Admin package:		 1.5.0 /home/kb3spgb9pxt4/public_html/wp-content/plugins/woocommerce/packages/woocommerce-admin
Log directory writable:		 /home/kb3spgb9pxt4/public_html/wp-content/uploads/wc-logs/
WordPress version:		 5.5.8 - There is a newer version of WordPress available (5.9.1)
WordPress multisite:		–
WordPress memory limit:		256 MB
WordPress debug mode:		–
WordPress cron:		
Language:		en_US
External object cache:		–
Server environment
Server info:		Apache
PHP version:		7.4.26
PHP post max size:		32 MB
PHP time limit:		30
PHP max input vars:		1000
cURL version:		7.71.0, OpenSSL/1.1.1d
SUHOSIN installed:		–
MySQL version:		5.6.51-cll-lve
Max upload size:		32 MB
Default timezone is UTC:		
fsockopen/cURL:		
SoapClient:		
DOMDocument:		
GZip:		
Multibyte string:		
Remote post:		
Remote get:		
Database
WooCommerce database version:		4.5.3
Database prefix	 	uns_
Total Database Size	 	148.21MB
Database Data Size	 	94.73MB
Database Index Size	 	53.48MB
uns_woocommerce_sessions	 	Data: 10.02MB + Index: 0.08MB + Engine InnoDB
uns_woocommerce_api_keys	 	Data: 0.02MB + Index: 0.03MB + Engine InnoDB
uns_woocommerce_attribute_taxonomies	 	Data: 0.02MB + Index: 0.02MB + Engine InnoDB
uns_woocommerce_downloadable_product_permissions	 	Data: 0.02MB + Index: 0.06MB + Engine InnoDB
uns_woocommerce_order_items	 	Data: 1.52MB + Index: 0.36MB + Engine InnoDB
uns_woocommerce_order_itemmeta	 	Data: 8.47MB + Index: 9.92MB + Engine InnoDB
uns_woocommerce_tax_rates	 	Data: 0.02MB + Index: 0.06MB + Engine InnoDB
uns_woocommerce_tax_rate_locations	 	Data: 0.02MB + Index: 0.03MB + Engine InnoDB
uns_woocommerce_shipping_zones	 	Data: 0.02MB + Index: 0.00MB + Engine InnoDB
uns_woocommerce_shipping_zone_locations	 	Data: 0.02MB + Index: 0.03MB + Engine InnoDB
uns_woocommerce_shipping_zone_methods	 	Data: 0.02MB + Index: 0.00MB + Engine InnoDB
uns_woocommerce_payment_tokens	 	Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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uns_aiowps_events	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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uns_aiowps_login_activity	 	Data: 0.22MB + Index: 0.05MB + Engine MyISAM
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uns_posts	 	Data: 1.52MB + Index: 0.42MB + Engine InnoDB
uns_revslider_css	 	Data: 0.13MB + Index: 0.00MB + Engine InnoDB
uns_revslider_css_bkp	 	Data: 0.02MB + Index: 0.00MB + Engine InnoDB
uns_revslider_layer_animations	 	Data: 0.02MB + Index: 0.00MB + Engine InnoDB
uns_revslider_layer_animations_bkp	 	Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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uns_revslider_sliders	 	Data: 0.02MB + Index: 0.00MB + Engine InnoDB
uns_revslider_sliders_bkp	 	Data: 0.02MB + Index: 0.00MB + Engine InnoDB
uns_revslider_slides	 	Data: 0.06MB + Index: 0.00MB + Engine InnoDB
uns_revslider_slides_bkp	 	Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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uns_users	 	Data: 1.52MB + Index: 0.47MB + Engine InnoDB
uns_wcpdf_invoice_number	 	Data: 0.02MB + Index: 0.00MB + Engine InnoDB
uns_wc_admin_notes	 	Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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uns_wc_category_lookup	 	Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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uns_wc_download_log	 	Data: 0.02MB + Index: 0.03MB + Engine InnoDB
uns_wc_order_coupon_lookup	 	Data: 0.02MB + Index: 0.03MB + Engine InnoDB
uns_wc_order_product_lookup	 	Data: 2.50MB + Index: 1.39MB + Engine InnoDB
uns_wc_order_stats	 	Data: 0.28MB + Index: 0.27MB + Engine InnoDB
uns_wc_order_tax_lookup	 	Data: 1.52MB + Index: 0.45MB + Engine InnoDB
uns_wc_product_meta_lookup	 	Data: 0.17MB + Index: 0.34MB + Engine InnoDB
uns_wc_reserved_stock	 	Data: 0.05MB + Index: 0.00MB + Engine InnoDB
uns_wc_tax_rate_classes	 	Data: 0.02MB + Index: 0.02MB + Engine InnoDB
uns_wc_webhooks	 	Data: 0.02MB + Index: 0.02MB + Engine InnoDB
uns_wfblockediplog	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
uns_wfblocks7	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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uns_wffilechanges	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
uns_wffilemods	 	Data: 2.74MB + Index: 0.55MB + Engine MyISAM
uns_wfhits	 	Data: 3.05MB + Index: 0.38MB + Engine MyISAM
uns_wfhoover	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
uns_wfissues	 	Data: 0.08MB + Index: 0.01MB + Engine MyISAM
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uns_wflivetraffichuman	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
uns_wflocs	 	Data: 0.01MB + Index: 0.00MB + Engine MyISAM
uns_wflogins	 	Data: 1.32MB + Index: 0.22MB + Engine MyISAM
uns_wfls_2fa_secrets	 	Data: 0.02MB + Index: 0.02MB + Engine InnoDB
uns_wfls_settings	 	Data: 0.02MB + Index: 0.00MB + Engine InnoDB
uns_wfnotifications	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
uns_wfpendingissues	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
uns_wfpklist_template_data	 	Data: 0.02MB + Index: 0.00MB + Engine InnoDB
uns_wfreversecache	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
uns_wfsnipcache	 	Data: 0.09MB + Index: 0.10MB + Engine MyISAM
uns_wfstatus	 	Data: 0.16MB + Index: 0.06MB + Engine MyISAM
uns_wftrafficrates	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
uns_wpfm_backup	 	Data: 0.02MB + Index: 0.00MB + Engine InnoDB
uns_wpforms_tasks_meta	 	Data: 0.02MB + Index: 0.00MB + Engine InnoDB
uns_wpmailsmtp_debug_events	 	Data: 0.08MB + Index: 0.00MB + Engine InnoDB
uns_wpmailsmtp_tasks_meta	 	Data: 0.02MB + Index: 0.00MB + Engine InnoDB
uns_wpnotif_mobile_otp	 	Data: 0.02MB + Index: 0.02MB + Engine InnoDB
uns_wpnotif_newsletter	 	Data: 0.02MB + Index: 0.05MB + Engine InnoDB
uns_wpnotif_newsletter_history	 	Data: 0.02MB + Index: 0.03MB + Engine InnoDB
uns_wpnotif_newsletter_send_history	 	Data: 0.02MB + Index: 0.02MB + Engine InnoDB
uns_wpnotif_sms_app	 	Data: 0.02MB + Index: 0.00MB + Engine InnoDB
uns_wpnotif_subgroups	 	Data: 0.02MB + Index: 0.03MB + Engine InnoDB
uns_wpnotif_subgroups_subscribers	 	Data: 0.02MB + Index: 0.03MB + Engine InnoDB
uns_wpnotif_subscribers	 	Data: 0.02MB + Index: 0.06MB + Engine InnoDB
uns_wpnotif_whatsapp_messages	 	Data: 0.02MB + Index: 0.00MB + Engine InnoDB
uns_yith_wcwl	 	Data: 0.05MB + Index: 0.02MB + Engine InnoDB
uns_yith_wcwl_lists	 	Data: 0.06MB + Index: 0.03MB + Engine InnoDB
_mig_uns_actionscheduler_actions	 	Data: 0.08MB + Index: 0.11MB + Engine InnoDB
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_mig_uns_actionscheduler_logs	 	Data: 0.06MB + Index: 0.03MB + Engine InnoDB
_mig_uns_aiowps_events	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_mig_uns_aiowps_failed_logins	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_mig_uns_aiowps_global_meta	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_mig_uns_aiowps_login_activity	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_mig_uns_aiowps_login_lockdown	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_mig_uns_aiowps_permanent_block	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_mig_uns_commentmeta	 	Data: 0.02MB + Index: 0.03MB + Engine InnoDB
_mig_uns_comments	 	Data: 0.06MB + Index: 0.09MB + Engine InnoDB
_mig_uns_links	 	Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_mig_uns_options	 	Data: 2.52MB + Index: 0.16MB + Engine InnoDB
_mig_uns_postmeta	 	Data: 6.52MB + Index: 6.03MB + Engine InnoDB
_mig_uns_posts	 	Data: 1.52MB + Index: 0.44MB + Engine InnoDB
_mig_uns_revslider_css	 	Data: 0.13MB + Index: 0.00MB + Engine InnoDB
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_mig_uns_users	 	Data: 0.02MB + Index: 0.05MB + Engine InnoDB
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_mig_uns_wc_admin_notes	 	Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_mig_uns_wc_admin_note_actions	 	Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_mig_uns_wc_category_lookup	 	Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_mig_uns_wc_customer_lookup	 	Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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Post Type Counts
acf-field	 	3
acf-field-group	 	1
attachment	 	326
custom_css	 	1
customize_changeset	 	5
cwginstocknotifier	 	218
ht-testimonial	 	9
nav_menu_item	 	55
page	 	17
post	 	3
product	 	105
product_variation	 	1230
revision	 	228
shop_coupon	 	1
shop_order	 	6455
shop_order_refund	 	56
size-chart	 	93
whatsapp-accounts	 	2
wpforms	 	1
Security
Secure connection (HTTPS):		
Hide errors from visitors		
Active plugins (27)
Advanced Custom Fields	 	by Delicious Brains – 5.12
Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro	 	by codewoogeek – 2.6.1
WordPress Backup & Security Plugin - BlogVault	 	by Backup by BlogVault – 4.76
WooCommerce Login/Signup Popup Premium	 	by XootiX – 4.0 – Installed version not tested with active version of WooCommerce 4.5.3
HT Packages	 	by Haintheme – 1.0
WPBakery Page Builder	 	by Michael M - WPBakery.com – 6.4.0
MalCare Security - Free Malware Scanner, Protection & Security for WordPress	 	by MalCare Security – 4.76
Slider Revolution	 	by ThemePunch – 6.1.4
Unyson	 	by ThemeFuse – 2.7.26
Variation Swatches for WooCommerce	 	by Woosuite – 2.1.4
WooCommerce Smart COD	 	by woosmartcod.com – 1.6.1
Product Size Charts Plugin for WooCommerce	 	by theDotstore – 2.2.2
WooCommerce GST	 	by Stark Digital – 1.3
Advanced Order Export For WooCommerce	 	by AlgolPlus – 3.2.2
Razorpay for WooCommerce	 	by Team Razorpay – 3.0.0
Return Refund and Exchange for WooCommerce	 	by WP Swings – 3.1.4
WooCommerce	 	by Automattic – 4.5.3
Wordfence Security	 	by Wordfence – 7.5.8
WP Fastest Cache	 	by Emre Vona – 0.9.9
WP File Manager	 	by mndpsingh287 – 7.1.4
WP Mail SMTP	 	by WPForms – 3.3.0
WP Migrate DB	 	by Delicious Brains – 2.2.2
Smush	 	by WPMU DEV – 3.9.5
WP Chat App	 	by NinjaTeam – 3.1.4
WPForms Lite	 	by WPForms – 1.7.2.1
WooCommerce PDF Invoices, Packing Slips, Delivery Notes & Shipping Labels (Pro)	 	by WebToffee – 4.1.7
YITH WooCommerce Wishlist	 	by YITH – 3.0.14
Inactive plugins (0)
Must Use Plugins (1)
WP Migrate DB Compatibility	 	by Delicious Brains – 1.2
Settings
API enabled:		–
Force SSL:		–
Currency		INR (?)
Currency position		left
Thousand separator		,
Decimal separator		.
Number of decimals		0
Taxonomies: Product types		external (external), grouped (grouped), simple (simple), variable (variable)
Taxonomies: Product visibility		exclude-from-catalog (exclude-from-catalog), exclude-from-search (exclude-from-search), featured (featured), outofstock (outofstock), rated-1 (rated-1), rated-2 (rated-2), rated-3 (rated-3), rated-4 (rated-4), rated-5 (rated-5)
Connected to WooCommerce.com:		–
WooCommerce pages
Shop base:		#69 - /shop/
Cart:		#70 - /cart/
Checkout:		#71 - /checkout/
My account:		#72 - /my-account/
Terms and conditions:		#27 - /terms-of-service/
Theme
Name:		Minera Child
Version:		(update to version 0 is available)
Author URL:		https://haintheme.com/
Child theme:		
Parent theme name:		Minera
Parent theme version:		2.9
Parent theme author URL:		https://themeforest.net/user/haintheme
WooCommerce support:		
Templates
Overrides	 	minera/woocommerce/archive-product.php,
minera/woocommerce/cart/cart.php,
minera/woocommerce/cart/cross-sells.php version 3.0.0 is out of date. The core version is 4.4.0,
minera/woocommerce/cart/mini-cart.php,
minera/woocommerce/checkout/form-checkout.php,
minera/woocommerce/checkout/thankyou.php,
minera/woocommerce/content-product.php,
minera/woocommerce/content-single-product.php,
minera-child/woocommerce/emails/admin-cancelled-order.php,
minera-child/woocommerce/emails/admin-failed-order.php,
minera-child/woocommerce/emails/admin-new-order.php,
minera-child/woocommerce/emails/customer-completed-order.php,
minera-child/woocommerce/emails/customer-invoice.php,
minera-child/woocommerce/emails/customer-new-account.php,
minera-child/woocommerce/emails/customer-note.php,
minera-child/woocommerce/emails/customer-on-hold-order.php,
minera-child/woocommerce/emails/customer-processing-order.php,
minera-child/woocommerce/emails/customer-refunded-order.php,
minera-child/woocommerce/emails/customer-reset-password.php,
minera-child/woocommerce/emails/email-addresses.php,
minera-child/woocommerce/emails/email-customer-details.php,
minera-child/woocommerce/emails/email-downloads.php,
minera-child/woocommerce/emails/email-footer.php,
minera-child/woocommerce/emails/email-header.php,
minera-child/woocommerce/emails/email-order-details.php,
minera-child/woocommerce/emails/email-order-items.php,
minera-child/woocommerce/emails/email-styles.php,
minera-child/woocommerce/emails/plain/admin-cancelled-order.php,
minera-child/woocommerce/emails/plain/admin-failed-order.php,
minera-child/woocommerce/emails/plain/admin-new-order.php,
minera-child/woocommerce/emails/plain/customer-completed-order.php,
minera-child/woocommerce/emails/plain/customer-invoice.php,
minera-child/woocommerce/emails/plain/customer-new-account.php,
minera-child/woocommerce/emails/plain/customer-note.php,
minera-child/woocommerce/emails/plain/customer-on-hold-order.php,
minera-child/woocommerce/emails/plain/customer-processing-order.php,
minera-child/woocommerce/emails/plain/customer-refunded-order.php,
minera-child/woocommerce/emails/plain/customer-reset-password.php,
minera-child/woocommerce/emails/plain/email-addresses.php,
minera-child/woocommerce/emails/plain/email-customer-details.php,
minera-child/woocommerce/emails/plain/email-downloads.php,
minera-child/woocommerce/emails/plain/email-order-details.php,
minera-child/woocommerce/emails/plain/email-order-items.php,
/home/kb3spgb9pxt4/public_html/wp-content/plugins/easy-login-woocommerce-premium//templates//xoo-el-wc-form-login.php,
minera/woocommerce/global/quantity-input.php version 3.6.0 is out of date. The core version is 4.0.0,
minera/woocommerce/loop/orderby.php,
/home/kb3spgb9pxt4/public_html/wp-content/plugins/easy-login-woocommerce-premium//templates//xoo-el-wc-form-login.php,
minera/woocommerce/single-product/meta.php,
minera/woocommerce/single-product/product-image.php,
minera/woocommerce/single-product/related.php version 3.0.0 is out of date. The core version is 3.9.0,
minera/woocommerce/single-product/review.php,
minera/woocommerce/single-product/sale-flash.php,
minera/woocommerce/single-product/stock.php,
minera/woocommerce/single-product/tabs/tabs.php,
minera/woocommerce/single-product/up-sells.php,
minera/woocommerce/single-product.php,
minera/taxonomy-product_cat.php
Outdated templates:	 	 Learn how to update
Action Scheduler
Version:	3.4.0
Data store:	ActionScheduler_DBStore
Action Status	 	Count	Oldest Scheduled Date	Newest Scheduled Date
Complete	 	11,011	2022-02-02 05:43:24 +0000	2022-03-05 04:22:06 +0000
Failed	 	2	–	–
Pending	 	7	2022-03-05 04:27:06 +0000	2022-03-09 10:52:50 +0000
    Margaret S. woo-hc

    (@margaretwporg)

    Hi @rohit58

    Thanks for sharing the System Status Report.

    Upon checking, I noticed that you’re running a pretty old version of WooCommerce as well as WordPress, and this may cause all sorts of issues!

    Be sure to update WordPress to its latest version. Here’s a helpful guide: https://www.wpbeginner.com/beginners-guide/ultimate-guide-to-upgrade-wordpress-for-beginners-infograph

    You need to update WooCommerce to its latest version as well. Here’s a guide: https://woocommerce.com/document/how-to-update-woocommerce/

    Also, you should update your WC Database Version to match the core version. You can do it from WooCommerce > Status > Tools > Update database. This guide may be helpful: https://woocommerce.com/document/how-to-update-woocommerce/#woocommerce-data-update-notice

    * Remember to make a full backup before making any changes. You could consider using a service like Jetpack or installing a plugin like UpdraftPlus. If something happens to goes wrong you’ll be able to restore your site to the previous state.

    After updating, if you still find the same problem, then please share a screenshot of it so we can get a better understanding of the issue. We recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on that page, then paste the URL in this thread. It works with Chrome, Firefox, Safari, and Edge browsers.

    Thread Starter rohit58

    (@rohit58)

    order notification emails not sent to the customer.
    is there is an option to check the email logs?
    I want to check how many customers got the emails of order confirmation and also wanted how many customers didn’t get the emails of order confirmation.

    @rohit58

    You can check the emails going out from your WordPress site using WP Mail Logging

    Thread Starter rohit58

    (@rohit58)

    new orders emails are not received through the customers.

    Hi @rohit58

    Could you double check if your order emails are enabled in WooCommerce > Settings > Emails?

    If it’s enabled, you’ll next want to see if the emails are being correctly generated. You can do this by installing the WP Mail Logging plugin as Oyadeyi recommended, and place a test order – this plugin then will show what emails have been sent.

    We have a detailed guide on troubleshooting WooCommerce email issues here: https://docs.woocommerce.com/document/email-faq/

    Thread Starter rohit58

    (@rohit58)

    order confirmation emails are not received to the customers there is any plugin to solve this issue or is there any setting in Woocommerce to receive order notifications emails to customers.

    Let me know Asap.

    Hello,

    Please be sure to perform the updates on the site as recommended previously.

    Then you can perform these steps:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    You can find a more detailed explanation on how to do a conflict test here.

    Let us know what you find.

    We haven’t heard back from you in a while, so I’m going to mark this thread as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 12 replies - 1 through 12 (of 12 total)
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