WooCommerce integration doesn’t help the chat bot?

  • Resolved yoshi9959

    (@yoshi9959)


    2 months, 1 week ago

    Hello,

    I integrated with my woocommerce site but the chatbot doesn’t pull the right answer at all. For example, though I ask price of a certain products, the chat bot give me a formatted answer. BTW, my site is totally on Japanese. (So I instructed my chat bot to communicate in Japanese, but not always).

    Also, I pointed Grok, but you have only Grok-Beta option. Do you have plan to stretch to Grok 2 1212 soon?

    One more thing, AI Agent seems working, but never give me transcripts. Do I need to anything?

    Thanks,

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author mxchat

    (@mxchat)

    Hey! Thanks for reaching out. To better assist can you confirm a few things for me.

    1. Did you submit your WooCommerce product sitemap into the knowledge base?
    2. Do you see the products in your knowledge base?

    can you provide me the URL and a sample query and product to test. For example the name of a product and the input you entered that did not return the product but you thought it would. Preferably in Japanese just as you would.

    thanks!

    Edit:

    One last point of clarification. Are you saying that it’s not returning the matched product or that it’s not returning the product card which will have the image and price and add to cart button?

    • This reply was modified 2 months, 1 week ago by mxchat.
    Plugin Author mxchat

    (@mxchat)

    Hi Yoshi,

    I’ve reached out multiple times via email and here and haven’t received a response. Based on my understanding you are no longer using MxChat. I’d love to help you in anyway possible if needed, but until I hear back I’m closing this out.

    Thanks again,

    Maxwell

Viewing 2 replies - 1 through 2 (of 2 total)
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