Woocommerce “Index of /Shop” Error

  • Resolved cwiela

    (@cwiela)


    5 years, 3 months ago

    Hello together

    I really need your help. Until yesterday everything worked fine and my Online Shop was beeing displayed properly. But now my Shop Site isn’t available anymore.

    I’m using Woocommerce and I already run a back up.

    Error message:
    Index of /shop
    Parent Directory –
    cgi-bin/

    In my file manager under public_html –> Shop there is only the CGI bin folder.

    Many thanks for every help.

    Best regards

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hello @cwiela
    It’s a shame the files are gone and hope you took the needed measures to generate backups
    Check with your host as most of them generate backups for you, at least weekly, so in a case like this you have something to restore. In your backup you will be able to locate the Shop folder and hopefully, the files are in there too
    Or maybe you did some configuration, during which you may have moved files. Check your public_html folder for any relevant files there.
    A common cause could be an update, that overwrote it for you or made other changes. Make sure to disable auto-updates and before updating anything in the future, back up your site for safety ??
    Good luck on restoring the site!

    Thread Starter cwiela

    (@cwiela)

    Hi @vmit23

    Alright, many thanks for your fast and useful help.
    I will try and let you know if it worked ??

    Best regards,
    Chris

    Thread Starter cwiela

    (@cwiela)

    Hey @vmit23
    Just to let you know – it worked ??
    Restore file did it’s job. Still don’t know what caused the issue.

    Anyway, thx for helping.

    Cheers,
    Chris

    Glad to hear Chris, best of luck!

Viewing 4 replies - 1 through 4 (of 4 total)
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