Woocommerce Import Doesn’t Update Products

  • Resolved wholesalecbdinc

    (@wholesalecbdinc)


    2 years, 4 months ago

    I have tried several of the fixes mentioned in other threads but none have worked.

    I downloaded my products and made some adjustments to the quantity on hand.

    Saved as a CSV file, tried to upload. The file mapped correctly because in the sample window on the left I can see line 1 has the updated information.

    Put when I click update, the update window just sits there. I even left it running for over an hour and still just sits there. There is no error message displayed, it just refuses to upload.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)

  • Hi @wholesalecbdinc!

    Thank you for reaching out.

    How many products are you trying to update? Are you using the WooCommerce core CSV import tool found at Products → All products? When you say it refuses to upload, it starts the process but never ends it?

    As a first step, we would like to check your site setup. Kindly provide us the following:

    • Your System Status: You can find it via WooCommerce > Status. Select ‘Get system report’ and then ‘Copy for support’. Once you do this, you can paste here your response.
    • Fatal Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available).

      • Thanks!

    Thread Starter wholesalecbdinc

    (@wholesalecbdinc)

    [ 1,305 lines deleted ]

    • This reply was modified 2 years, 4 months ago by Jan Dembowski.
    Thread Starter wholesalecbdinc

    (@wholesalecbdinc)

    [ TWENTY THOUSAND, TWO HUNDRED AND NINETY SEVEN LOG LINES DELETED ]

    • This reply was modified 2 years, 4 months ago by Jan Dembowski.
    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    @wholesalecbdinc Please do not post large code or responses like that here, it doesn’t work after ~10 lines or so.

    If you need share that data please use https://gist.github.com/ or https://pastebin.com/ instead and post the link to that paste.

    Hi @wholesalecbdinc,

    Please provide the info requested by Juan, following the recommendations made by jdembowski.

    We’ll keep an eye on our inbox for your response.

    Hi there,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    Cheers!

    Thread Starter wholesalecbdinc

    (@wholesalecbdinc)

    It was not resolved I gave up getting it to work on my live site. It works on the test site but not the live site.

    Hey @wholesalecbdinc

    Sorry to hear about this. Does pushing the changes in your staging site to the live site resolve this? Could you check the Staging and Live sites System Status? You can find it via WooCommerce > Status, and see if there are any differences?

    Thanks!

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘Woocommerce Import Doesn’t Update Products’ is closed to new replies.