WooCommerce Image Upload

Hello @mattsws

I hope all is well!

Please let us know more information about the set up that you’re using? What is the issue when users uploading images? Are there any errors?

Please let us know which plugin you’re using that allows to user to upload images, so we could check it.

Please advise,

Kind regards,
Nastia

Hello. The uploader hangs when users try to upload images… particularly, large images. I do not see any errors upfront. Perhaps Smush is trying to compress them? The plugin we’re using is a custom one developed for us.

Is there any way I can just exclude the file upload process or something from Smush?

Hello @mattsws

I trust you’re doing well!

Since it hangs on large images, please try increasing the timeout by adding this line to the wp-config.php file:
define('WP_SMUSH_API_TIMEOUT', 300);

If there is a multiple image upload, please try adding this line to the wp-config.php file:
define( 'WP_SMUSH_ASYNC', false );

Make sure both lines are added above this line
/* That's all, stop editing! Happy publishing. */

Please advise,

Kind regards,
Nastia

Hello @mattsws

I hope you are doing well!

We haven’t heard back from you for a while now so we’ve marked this ticket as resolved. If you do have any followup questions or require further assistance feel free to reopen it and let us know here.

Kind regards,
Nastia