WooCommerce How to disconnect a shop and integrate a new shop

  • Resolved tinahuegel

    (@tinahuegel)


    10 months, 4 weeks ago

    Hi everyone,
    I am in the process of setting up a little online store on wordpress.
    At first I thought, that I am going to use Gelato and after setting up the shop I integrated it into WooCommerce.
    But now I can see, that Spreadshop would be the better fit for my business. So I would like to know, how I can change the integration in WooCommerce from Gelato to Spreadshop?
    I installed the Spreadshop plugin.
    But how do I disintegrate Gelato? (Do I need to delete the shop?)
    I tried to deactivate the Gelato Plugin, but the shop is still there.
    Happy about any advice.
    Thanks in advance.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support omarfpg a11n

    (@omarfpg)

    Hi @tinahuegel,

    Thank you for reaching us about your shop. As I understand, you’re trying to set up a shop either through Gelato then changed your mind and went for Spreadshop, and are worried about the shop not being deleted from Gelato?

    This would be out of scope for us as it sounds the issue is the shop still being on Gelato, correct? I found this though, which may help you fully delete it: https://support.gelato.com/en/articles/8996517-how-do-i-disconnect-my-woocommerce-store-from-gelato.

    If your query is about something else on the WooCommerce / WordPress side of things, please let us know and share more details!

    Thanks!
    -OP

    Thread Starter tinahuegel

    (@tinahuegel)

    Dear @omarfpg
    I think this is a misunderstanding.
    I integrated Gelato into WooCommerce and I want to disconnect it and connect my shop on Spreadshop instead.
    How can I do that?
    Is there a way to dis-integrate a shop, once you integrated it into WooCommerce?
    Tina

    Hey, @tinahuegel!

    Thanks for clarifying ??

    But as my colleague mentioned, this forum is for WooCommerce core, and Gelato is a third-party plugin, so we are not able to assist you with disconnecting it.

    To get help with this, please reach out to their support here, as they should be able to help you properly disconnect everything.

    Please let us know if there’s anything else we can do to help or if you have any questions.

    Have a wonderful day!

Viewing 3 replies - 1 through 3 (of 3 total)
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