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Resolved

(@semredpepper)

I’m getting an error when opening the WooCommerce home screen.
I’ve tried clearing the cache, transients, Browser cahce and cookies, but to no avail.

The error:

ChunkLoadError: Loading chunk 5948 failed. (error: https://valpottery.be/wp-content/plugins/woocommerce/assets/client/admin/chunks/5948.js?ver=f2dcd784328e08ea2de4)

System Status Report

### WordPress Environment ###

WordPress address (URL): [Redacted]
Site address (URL): [Redacted]
WC Version: 9.4.3
Legacy REST API Package Version: De Legacy REST API plugin is niet ge?nstalleerd op deze site.
Action Scheduler Version: ? 3.8.2
Log Directory Writable: ?
WP Version: 6.7.1
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: nl_NL
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 8.0.30
PHP Post Max Size: 512 MB
PHP Time Limit: 300
PHP Max Input Vars: 20000
cURL Version: 7.74.0
OpenSSL/1.1.1n

SUHOSIN Installed: –
MySQL Version: 5.7.44-49-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

[REDACTED]

### Post Type Counts ###

acf-field: 27
acf-field-group: 2
adt_product_feed: 1
af_order_rule: 1
amz_configurator: 1
attachment: 824
br_product_filter: 36
csp_rules: 2
custom_css: 1
def_reg_fields: 10
elementor_icons: 1
elementor_library: 66
jet-menu: 4
jet-woo-builder: 9
mailpoet_page: 1
nav_menu_item: 26
oembed_cache: 1
page: 47
polylang_mo: 3
post: 4
product: 216
product_variation: 847
reviews: 12
revision: 113
shop_coupon: 17
shop_order: 696
wafs: 1
wcpa_pt_forms: 3
wp_global_styles: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (49) ###

ActiveCampaign for WooCommerce: door ActiveCampaign – 2.8.0
Secure Custom Fields: door www.remarpro.com – 6.3.10.2
B2B for WooCommerce: door Addify – 3.0.4
Solid Security Basic: door SolidWP – 9.3.6
bpost shipping: door bpost – 3.1.12
Code Snippets: door Code Snippets Pro – 3.6.6.1
Connect Polylang for Elementor: door Creame – 2.4.5
Custom Post Type UI: door WebDevStudios – 1.17.2
Duplicate Page: door mndpsingh287 – 4.5.4
GTM4WP - A Google Tag Manager (GTM) plugin for WordPress: door Thomas Geiger – 1.20.3
Ele Custom Skin: door Dudaster.com – 3.1.9
Elementor Pro: door Elementor.com – 3.25.5
Elementor: door Elementor.com – 3.25.11
Exclusive Addons Elementor Pro: door Exclusive Addons – 1.5.9.2
Exclusive Addons Elementor: door Exclusive Addons – 2.7.6
GDPR Cookie Compliance: door Moove Agency – 4.15.6
Google for WooCommerce: door WooCommerce – 2.9.2
Header Footer Code Manager: door DraftPress – 1.1.39
JetBlocks For Elementor: door Crocoblock – 1.3.15
JetElements For Elementor: door Crocoblock – 2.7.2
JetEngine: door Crocoblock – 3.6.1
JetMenu: door Crocoblock – 2.4.7
JetSearch: door Crocoblock – 3.5.5
JetWooBuilder For Elementor: door Crocoblock – 2.1.15
JetProductGallery: door Crocoblock – 2.1.20
Loco Translate: door Tim Whitlock – 2.6.14
Make Column Clickable Elementor: door Fernando Acosta – 1.4.0
Mollie Payments for WooCommerce: door Mollie – 7.9.0
Polylang voor WooCommerce: door WP SYNTEX – 1.9.5
Polylang: door WP SYNTEX – 3.6.5
PW WooCommerce Gift Cards Pro: door Pimwick
LLC – 3.16

Redirection: door John Godley – 5.5.1
UpdraftPlus - Backup/Restore: door TeamUpdraft
DavidAnderson – 2.24.11.26

CTX Feed: door WebAppick – 6.5.38
Checkout Field Editor for WooCommerce: door ThemeHigh – 2.0.6
WooCommerce Custom Product Addons Free: door Acowebs – 3.0.12
Product Feed PRO for WooCommerce: door AdTribes.io – 13.4.0
WooCommerce.com Update Manager: door Automattic – 1.0.3
Variation Swatches for WooCommerce - Pro: door Emran Ahmed – 2.1.5
Variation Swatches for WooCommerce: door Emran Ahmed – 2.1.3
WooCommerce Advanced Free Shipping: door Jeroen Sormani – 1.1.7
WooCommerce AJAX Products Filter: door BeRocket – 3.1.4.6
Pixel Manager for WooCommerce: door SweetCode – 1.45.0
Invoices for WooCommerce: door Bas Elbers – 3.1.9
xCore Rest API extension: door Dealer4Dealer – 1.10.2
WooCommerce: door Automattic – 9.4.3
Yoast SEO: door Team Yoast – 24.0
ManageWP - Worker: door GoDaddy – 4.9.20
WP-Optimize - Clean, Compress, Cache: door TeamUpdraft
DavidAnderson – 3.8.0


### Inactive Plugins (0) ###


### Dropin Plugins () ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (3) ###

Ensure admin user isn't deleted: door  – 1.0
ManageWP - Worker Loader: door GoDaddy – 1.0.0
WP CLI Login Command Server: door Evan Mattson – 1.3

### Settings ###

Legacy API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 3
Taxonomies: Product Types: external (external)
grouped (grouped)
pw gift card (pw-gift-card)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog-en)
exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
exclude-from-search (exclude-from-search-en)
featured (featured)
outofstock (outofstock-fr)
outofstock (outofstock)
outofstock (outofstock-en)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

### Logging ###

Enabled: ?
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 dagen
Level threshold: –
Log directory size: 22 MB

### WC Pages ###

Winkelbasis: #8 - /shop/
Winkelwagen: ? Pagina heeft geen [woocommerce_cart] shortcode of het woocommerce/cart blok.
Afrekenen: ? Pagina heeft geen [woocommerce_checkout] shortcode of het woocommerce/checkout blok.
Mijn account: #11 - /mijn-account/
Algemene voorwaarden: ? Pagina niet ingesteld

### Theme ###

Name: Astra Child
Version: 1.0.0
Author URL: https://wpastra.com/about/
Child Theme: ?
Parent Theme Name: Astra
Parent Theme Version: 4.8.7
Parent Theme Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
WooCommerce Support: ?

### Templates ###

Overrides: /data/sites/web/valpotterybe4413/www/wp-content/plugins/jet-woo-builder/templates/woocommerce/checkout/thankyou.php

### WC Pages Translations ###

Winkel basis: ?
Winkelmand: ? The shortcode or block is missing for the translation in Nederlands
Afrekenen: ? The shortcode or block is missing for the translation in Nederlands
Mijn account: ?
Terms and conditions: ? Pagina niet ingesteld

### Pimwick Plugins ###

PW WooCommerce Gift Cards Pro: License key: PW-64b78c09da853
Result: success
Cached: 2024-12-11


### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
pattern-toolkit-full-composability
product-custom-fields
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
printful
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
launch-your-store

Disabled Features: product-data-views
experimental-blocks
minified-js
product-pre-publish-modal
settings
async-product-editor-category-field
product-editor-template-system
blueprint
reactify-classic-payments-settings
use-wp-horizon

Daily Cron: ? Next scheduled: 2024-12-12 12:54:44 +00:00
Options: ?
Notes: 45
Onboarding: completed

### Action Scheduler ###

Afgerond: 459
Oldest: 2024-11-10 13:47:59 +0000
Newest: 2024-12-11 12:01:50 +0000

In afwachting: 5
Oldest: 2024-12-11 18:12:29 +0000
Newest: 2024-12-12 02:41:55 +0000


### Status report information ###

Generated at: 2024-12-11 13:01:32 +00:00

The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

ckadenge (woo-hc)
(@ckadenge)

3 months, 2 weeks ago
Hi @semredpepper,

Thank you for reaching out.

The error message you shared suggests that there’s a missing JavaScript file (chunk 5948.js) in your WooCommerce plugin directory. This could be due to a variety of reasons such as a failed update, a conflict with another plugin, or a permission issue on your server.

Here are a few steps you can take to troubleshoot this issue further.
1. Deactivate and reactivate your WooCommerce plugin. This can often resolve any issues caused by a failed update.
2. Should the first step not work, you can then deactivate all other plugins and see if the issue persists. If it resolves, reactivate your plugins one by one to identify the conflicting plugin.
3. Check your server permissions. Make sure that your server has the correct permissions to access the missing file.
Let us know how this goes.

Viewing 1 replies (of 1 total)

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