Viewing 5 replies - 1 through 5 (of 5 total)
  • Hey there, @sandokar48! Thanks for contacting us. I’m happy to help you.

    I understand you are having issues with the taxes not being calculates correctly on checkout.

    I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
    Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.
    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Looking forward to your reply.

    Have a wonderful day!

    Thread Starter sandokar48

    (@sandokar48)

    Hello,

    Still I am facing same issue pls check System Status report –

    `
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.amreeya.com
    Site address (URL): https://www.amreeya.com
    WC Version: 8.5.2
    REST API Version: ? 8.5.2
    WC Blocks Version: ? 11.8.0-dev
    Action Scheduler Version: ? 3.7.1
    Log Directory Writable: ?
    WP Version: ? 6.4.3 - There is a newer version of WordPress available (6.5.2)
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 8.1.27
    PHP Post Max Size: 256 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 5000
    cURL Version: 7.87.0
    OpenSSL/1.1.1w
    
    SUHOSIN Installed: –
    MySQL Version: 10.11.7-MariaDB-cll-lve
    Max Upload Size: 256 MB
    Default Timezone is UTC: ?
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    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 8.5.2
    WC Database Prefix: wp_
    Total Database Size: 134.00MB
    Database Data Size: 120.20MB
    Database Index Size: 13.80MB
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    wp_usermeta: Data: 0.13MB + Index: 0.11MB + Engine InnoDB
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    ### Post Type Counts ###
    
    attachment: 238
    custom_css: 1
    elementor_library: 12
    nav_menu_item: 43
    page: 15
    post: 5
    product: 85
    product_variation: 28
    revision: 611
    shop_coupon: 5
    shop_order: 87
    wafs: 1
    wp_navigation: 1
    wpforms: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (36) ###
    
    Redux Framework: by Team Redux – 4.4.11
    Controlled Admin Access: by WPRuby – 2.0.15
    Duplicate Page: by mndpsingh287 – 4.5.3
    Elementor Pro: by Elementor.com – 3.18.3
    Elementor: by Elementor.com – 3.19.0
    Facebook for WooCommerce: by Facebook – 2.0.3
    Facebook Chat Plugin - Live Chat Plugin for WordPress: by Meta – 2.5
    Google Listings and Ads: by WooCommerce – 2.5.16
    Insight Core: by ThemeMove – 2.6.5
    Insight Product Brands for Woocommerce: by ThemeMove – 1.3.0
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    Sales Countdown Timer Premium for WooCommerce and WordPress: by VillaTheme – 1.1.2.1
    Rank Math SEO PRO: by Rank Math – 3.0.55
    Rank Math SEO: by Rank Math – 1.0.212
    Thememove Addons For Elementor: by ThemeMove – 1.3.2
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.23.16
    
    Conditional Discounts for WooCommerce - A simple yet complete woocommerce dynamic pricing plugin: by ORION – 2.32.1
    WPC Frequently Bought Together for WooCommerce (Premium): by WPClever – 6.2.4
    WPC Product Bundles for WooCommerce (Premium): by WPClever – 7.3.5
    Product Feed PRO for WooCommerce: by AdTribes.io – 13.2.4
    1 Razorpay: Signup for FREE PG: by Team Razorpay – 4.5.9
    WPC Smart Compare for WooCommerce (Premium): by WPClever – 6.1.9
    WPC Smart Wishlist for WooCommerce (Premium): by WPClever – 4.8.0
    Faview - Virtual Reviews for WooCommerce: by VillaTheme – 1.2.14
    WooCommerce Advanced Free Shipping: by Jeroen Sormani – 1.1.7
    WooCommerce Legacy REST API: by WooCommerce – 1.0.1
    PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.7.7
    WooCommerce: by Automattic – 8.5.2 (update to version 8.8.3 is available)
    WP Headers And Footers: by WPBrigade – 2.1.1
    WPC Product Tabs for WooCommerce (Premium): by WPClever – 3.0.7
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    WPS Hide Login: by WPServeur
    NicolasKulka
    wpformation – 1.9.13.2
    
    
    ### Inactive Plugins (1) ###
    
    WP Cerber Security, Anti-spam & Malware Scan: by Cerber Tech Inc. – 9.6.2
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Settings ###
    
    API Enabled: ?
    Force SSL: –
    Currency: INR (?)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to Woo.com: –
    Enforce Approved Product Download Directories: ?
    HPOS feature screen enabled: –
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: –
    
    ### WC Pages ###
    
    Shop base: #9 - /shop/
    Cart: #4058 - /cart/
    Checkout: #4059 - /checkout/
    My account: #4060 - /my-account/
    Terms and conditions: #5108 - /terms-and-conditions/
    
    ### Theme ###
    
    Name: Minimog
    Version: 3.0.0
    Author URL: https://thememove.com
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: minimog/woocommerce/archive-product.php
    minimog/woocommerce/cart/cart-shipping.php
    minimog/woocommerce/cart/cart-totals.php
    minimog/woocommerce/cart/cart.php
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    minimog/woocommerce/cart/mini-cart.php
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    minimog/woocommerce/loop/loop-start.php
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    minimog/woocommerce/loop/pagination.php
    minimog/woocommerce/loop/price.php
    minimog/woocommerce/loop/rating.php
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    minimog/woocommerce/loop/sale-flash.php
    minimog/woocommerce/myaccount/form-login.php
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    minimog/woocommerce/myaccount/form-reset-password.php
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    minimog/woocommerce/single-product/add-to-cart/external.php
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    minimog/woocommerce/single-product/price.php
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    minimog/woocommerce/single-product/related.php
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    ### Admin ###
    
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    product-block-editor
    coupons
    core-profiler
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    product-variation-management
    product-virtual-downloadable
    product-external-affiliate
    product-grouped
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: customize-store
    minified-js
    new-product-management-experience
    product-linked
    settings
    async-product-editor-category-field
    
    Daily Cron: ? Next scheduled: 2024-05-04 07:23:25 +05:30
    Options: ?
    Notes: 77
    Onboarding: skipped
    
    ### Action Scheduler ###
    
    Complete: 5,973
    Oldest: 2024-04-02 15:19:43 +0530
    Newest: 2024-05-03 15:02:21 +0530
    
    Failed: 4
    Oldest: 2024-01-24 10:33:08 +0530
    Newest: 2024-02-24 05:45:24 +0530
    
    Pending: 7
    Oldest: 2024-05-03 15:17:20 +0530
    Newest: 2024-05-05 18:52:40 +0530
    
    
    ### Status report information ###
    
    Generated at: 2024-05-03 15:17:35 +05:30
    `

    fatal-errors-2024-04-05-7d40ff968d12037712f98ff7e9806d2f.log?

    2024-04-05T20:18:22+00:00 CRITICAL Uncaught Error: Attempt to assign property "clicks" on null in /home/u789853455/domains/amreeya.com/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/analytics/class-summary.php:225
    Stack trace:
    #0 /home/u789853455/domains/amreeya.com/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/analytics/rest/class-rest.php(162): RankMath\Analytics\Summary->get_analytics_summary()
    #1 /home/u789853455/domains/amreeya.com/public_html/wp-includes/rest-api/class-wp-rest-server.php(1193): RankMath\Analytics\Rest->get_dashboard()
    #2 /home/u789853455/domains/amreeya.com/public_html/wp-includes/rest-api/class-wp-rest-server.php(1041): WP_REST_Server->respond_to_request()
    #3 /home/u789853455/domains/amreeya.com/public_html/wp-includes/rest-api/class-wp-rest-server.php(431): WP_REST_Server->dispatch()
    #4 /home/u789853455/domains/amreeya.com/public_html/wp-includes/rest-api.php(424): WP_REST_Server->serve_request()
    #5 /home/u789853455/domains/amreeya.com/public_html/wp-includes/class-wp-hook.php(324): rest_api_loaded()
    #6 /home/u789853455/domains/amreeya.com/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
    #7 /home/u789853455/domains/amreeya.com/public_html/wp-includes/plugin.php(565): WP_Hook->do_action()
    #8 /home/u789853455/domains/amreeya.com/public_html/wp-includes/class-wp.php(418): do_action_ref_array()
    #9 /home/u789853455/domains/amreeya.com/public_html/wp-includes/class-wp.php(813): WP->parse_request()
    #10 /home/u789853455/domains/amreeya.com/public_html/wp-includes/functions.php(1336): WP->main()
    #11 /home/u789853455/domains/amreeya.com/public_html/wp-blog-header.php(16): wp()
    #12 /home/u789853455/domains/amreeya.com/public_html/index.php(17): require('/home/u78985345...')
    #13 {main}
      thrown in /home/u789853455/domains/amreeya.com/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/analytics/class-summary.php on line 225

    fatal-errors-2024-05-02-7d40ff968d12037712f98ff7e9806d2f.log

    2024-05-02T23:06:38+00:00 CRITICAL Uncaught Exception: Unable to retrieve Merchant Center account status. in /home/u789853455/domains/amreeya.com/public_html/wp-content/plugins/google-listings-and-ads/src/API/Google/Merchant.php:248
    Stack trace:
    #0 /home/u789853455/domains/amreeya.com/public_html/wp-content/plugins/google-listings-and-ads/src/MerchantCenter/MerchantStatuses.php(386): Automattic\WooCommerce\GoogleListingsAndAds\API\Google\Merchant->get_accountstatus()
    #1 /home/u789853455/domains/amreeya.com/public_html/wp-content/plugins/google-listings-and-ads/src/MerchantCenter/MerchantStatuses.php(188): Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses->refresh_account_issues()
    #2 /home/u789853455/domains/amreeya.com/public_html/wp-content/plugins/google-listings-and-ads/src/MerchantCenter/MerchantStatuses.php(141): Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses->maybe_refresh_status_data()
    #3 /home/u789853455/domains/amreeya.com/public_html/wp-content/plugins/google-listings-and-ads/src/MerchantCenter/MerchantCenterService.php(422): Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses->get_issues()
    #4 /home/u789853455/domains/amreeya.com/public_html/wp-content/plugins/google-listings-and-ads/src/Tracking/TrackerSnapshot.php(104): Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantCenterService->has_account_issues()
    #5 /home/u789853455/domains/amreeya.com/public_html/wp-content/plugins/google-listings-and-ads/src/Tracking/TrackerSnapshot.php(71): Automattic\WooCommerce\GoogleListingsAndAds\Tracking\TrackerSnapshot->get_settings()
    #6 /home/u789853455/domains/amreeya.com/public_html/wp-content/plugins/google-listings-and-ads/src/Tracking/TrackerSnapshot.php(53): Automattic\WooCommerce\GoogleListingsAndAds\Tracking\TrackerSnapshot->include_snapshot_data()
    #7 /home/u789853455/domains/amreeya.com/public_html/wp-includes/class-wp-hook.php(324): Automattic\WooCommerce\GoogleListingsAndAds\Tracking\TrackerSnapshot->Automattic\WooCommerce\GoogleListingsAndAds\Tracking\{closure}()
    #8 /home/u789853455/domains/amreeya.com/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters()
    #9 /home/u789853455/domains/amreeya.com/public_html/wp-content/plugins/woocommerce/includes/class-wc-tracker.php(215): apply_filters()
    #10 /home/u789853455/domains/amreeya.com/public_html/wp-content/plugins/woocommerce/includes/class-wc-tracker.php(75): WC_Tracker::get_tracking_data()
    #11 /home/u789853455/domains/amreeya.com/public_html/wp-includes/class-wp-hook.php(324): WC_Tracker::send_tracking_data()
    #12 /home/u789853455/domains/amreeya.com/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
    #13 /home/u789853455/domains/amreeya.com/public_html/wp-includes/plugin.php(565): WP_Hook->do_action()
    #14 /home/u789853455/domains/amreeya.com/public_html/wp-cron.php(191): do_action_ref_array()
    #15 {main}
      thrown in /home/u789853455/domains/amreeya.com/public_html/wp-content/plugins/google-listings-and-ads/src/API/Google/Merchant.php on line 248
    
    Thread Starter sandokar48

    (@sandokar48)

    pls revert and guide asap its bit urgent

    Thread Starter sandokar48

    (@sandokar48)

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello sandokar48

    Thank you for contacting Woo support again.

    Could you share a link to the product shown in this checkout?
    https://prnt.sc/MoqvzgbJejn3
    I will try to recreate the issue on my end.

    Also, confirm if the tax settings are the same as shown in these screenshots.
    https://prnt.sc/Av4V-dE1TP7b
    https://prnt.sc/g2pHJDyzjnQ5

    Looking forward to your response. ??

    Best regards.

Viewing 5 replies - 1 through 5 (of 5 total)
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