WooCommerce Forgot Password Failing Always

  • Resolved Reece

    (@firstclasscode)


    1 year, 4 months ago

    Hello,
    When using this plugin the woocommerce reset password always fails. I have tried “always” and “invisible” and even turning off protection on the reset password page and it still ask me to verify that I am human. Even after being successfully verified. The problem doesn’t exist anywhere else I have protection, just on the reset password page. Using the latest version of this plugin.

    Update: If you also have checked “WordPress reset password” it will cause this to fail. Unchecking that will let WooCommerce reset password form work again.

    • This topic was modified 1 year, 4 months ago by Reece.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Elliot Sowersby

    (@elliotvs)

    Thanks for the info, I will take a look into this!

    I started having the same issue today. I had to turn Turnstile off on WooCommerce logins and password reset forms. I just have it enabled on Registration and Guest Checkout forms. It works for me in Safari, Chrome, Netscape, and Edge. However there are a lot of users for whom it is not working. Until today it worked well. I am using the latest version of the plugin and WooCommerce 7.9.0. I also use WP-Rocket 3.14.2.1.

    And at one point even though I had it off on the WooCommerce login page and it didn’t show up, when people tried to login, it would ask them to verify they were a human.

    Turnstile is working fine today. Yesterday it was causing problems for a lot of users. I tried turning it off on some WooCommerce pages, but even on the forms I had it off, it still complained about not being able to verify the person was a human. Customers could not login, they couldn’t make purchases, they couldn’t reset passwords.

    In the evening I set everything back to the way it was, with Turnstile on on WordPress Logins, WooCommerce Logins, Registrations, WooCommerce Checkouts – Guest only, and in the evening it was back to working again.

    That was the first time I had problems with it.

    Today it is working fine. I’m thinking there were probably problems on CloudFlare’s end.

Viewing 3 replies - 1 through 3 (of 3 total)
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