WooCommerce Fatal Error Log with Maximum execution time of 30 seconds exceeded

  • Resolved jayhan

    (@jayhan)


    1 year, 1 month ago

    Hello WooCommerce Support,

    I’m experiencing a critical error on my site that seems to be related to WooCommerce functionalities, leading to a maximum execution time of 30 seconds being exceeded. This issue arises during operations that involve WooCommerce components.

    Here are the specifics:

    Error Message: “Critical Maximum execution time of 30 seconds exceeded.”
    File/Line Indicated: “/wp-content/themes/astra/inc/core/common-functions.php”, Line 492.
    WooCommerce System Status: (I will attach the system status report)
    Recent Fatal Error Logs: (I will attach the fatal-error log files)

    Please find the system status and error logs here: https://drive.google.com/drive/folders/11Yq6Q0yRWqqM9StQcJ5d0yeHm86sEXkv?usp=sharing

    Could you please advise on potential causes or solutions for this error?Thank you for your assistance.

    Best regards,
    Jay Jiwook Han

    • This topic was modified 1 year, 1 month ago by jayhan.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello jayhan

    Thank you for contacting WooCommerce support.

    After reviewing the error log it looks like the error is caused by the Astra theme. Specifically by astra/inc/core/common-functions.php Line 492.

    To verify this, could you please switch your theme to a default theme like Storefront and check if the error persists?

    If this step fixes the issue then it suggests that the issue is related to the Astra theme. If it continues to occur on the Storefront theme then please let me know.

    Meanwhile, could you send me a copy of your site’s System Status Report?
    You can find it via WooCommerce > Status.
    Select Get system report and then Copy for support.

    Once you’ve done that, you can paste the text in https://gist.github.com
    After that, you can paste the Gist link here in your reply.

    This report will allow me to understand your WordPress setup.
    Looking forward to your response. ??

    Best regards.

    anastas10s

    (@anastas10s)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
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