WooCommerce events not working correctly

  • Resolved sifagroup

    (@sifagroup)


    4 years, 6 months ago

    Hi,

    We’re seeing two issues.

    1. The PAGE VIEW event doesn’t send the Product ID in the pixel
    2. The ADD TO CART event sends the Item Group ID (parent ID), not the Product ID (child ID) for a product with variations. If we try a product that doesn’t have any variations then the Item ID field is blank.

    Thanks,
    Jaylon

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Hassan Ali ??

    (@creativehassan)

    Hi @sifagroup,

    Thank you for the suggestion I have added the Product ID in PAGE VIEW event and updates the plugin for you.

    please check update it.

    Thanks

    Thread Starter sifagroup

    (@sifagroup)

    Hi @creativehassan,

    Thanks, the PAGE VIEW event looks to be working correctly.

    However the ADD TO CART event is not working correctly for simple products (products with no variations). The ADD TO CART event appears to be working for products with variations, but it’s sending the Item Group ID, not the Product ID. Is this normal? Could there be a setting to allow us to choose whether we want to send the Group ID or the Product ID for the ADD TO CART and PURCHASE events?

    Thanks,
    Jaylon

    Thread Starter sifagroup

    (@sifagroup)

    Hi @creativehassan ,

    I’ve spoken to Snapchat support and they have mentioned that we must send the item_id (product id) through the pixel, not the item_group_id.

    See their response below:

    In regards to the Dynamic Ads and Pixel Implementation, you must passback item_id. At this time, we require item_id only, not item_group_id. After you’ve configured Pixel and the item_id, it’s important to make sure it’s firing correctly. You can verify implementation with the Snap Pixel Helper.

Viewing 3 replies - 1 through 3 (of 3 total)
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