Woocommerce ‘error’ after payment and force sending email breaks the plugin

  • Resolved thisisamiel

    (@thisisamiel)


    4 years, 10 months ago

    Hello! We recently installed this plugin for woocommerce and there’s been some errors that we’re not sure how to fix.

    First, a Woocommerce error pops up after the customer does their payment. It has caused some customers to buy the gift card multiple times because they were not aware that the payment has been processed despite of the error that popped up.

    Second, everytime we try to force send an email – it just breaks and a white screen appears along with a warning message.

    Anyone that can help out with this issue?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author pimwick

    (@pimwick)

    Based on the description of the problem, you may be having an internal server error. This could be a conflict with another plugin or something else.

    First, let’s see if it always throws an error when attempting to send the gift card email. To test this, perform the following steps:

    1. Log into your WordPress admin area
    2. Click on Pimwick Plugins -> PW Gift Cards -> Email Designer -> Send Preview Email

    If the email is sent successfully then it is something else that is causing the error so try to force send an email as mentioned in your post.

    We need to examine the log file from the server to find out more. Perform the following steps please:

    1. Log into your FTP site and edit wp-config.php
    2. Set the following values (add the lines if they don’t exist):

        define( 'WP_DEBUG', true );
    define( 'WP_DEBUG_LOG', true );
    define( 'WP_DEBUG_DISPLAY', false );
    @ini_set( 'display_errors', 0 );

    3. Return to the site and go to Pimwick Plugins -> PW Gift Cards -> Email Designer -> Send Preview Email
    4. Now go back to FTP and send me the file /wp-content/debug.log
    5. Return to wp-config.php and set DEBUG back to false (reverting the changes made in Step 2)

    Let me know if you have any questions!

    Plugin Author pimwick

    (@pimwick)

    Marking this thread as resolved since we haven’t heard back.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Woocommerce ‘error’ after payment and force sending email breaks the plugin’ is closed to new replies.