Woocommerce Error

  • Resolved mikeydev

    (@mikeydev)


    4 years, 10 months ago

    Hi,

    Upon clicking the payment button on my woocommerce checkout, I was receiving the error message ‘An error occurred, please try again or try an alternate form of payment’.

    I deactived the SG Optimiser plugin, and no longer received the error.

    Could you look into why the plugin may or may not be causing this error?

    Would be much appreciated.

    Thankyou

    Mike

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter mikeydev

    (@mikeydev)

    This is in relation to the fix that Siteground put in place on our customers website last weekend and subsequently rolled out in a plugin update. We have left the configuration as it was from last weekend and yet the authorise.net plugin and the SG optimiser seem to be compatible.

    • This reply was modified 4 years, 10 months ago by mikeydev.
    Thread Starter mikeydev

    (@mikeydev)

    Our customer is very unhappy and have 10K worth of marketing to push sales on the site and confidence in the checkout experience is gone. They are talking about moving away from Siteground to a provider that supports the Authorise.net plugin. We do not want the caching to be switched off as we know how important it is for the customer experience.

    Plugin Author Hristo Pandjarov

    (@hristo-sg)

    SiteGround Representative

    You have updated the plugin and then reverted to the default 5.5.4 which does NOT have the custom patch we placed on your site.

    The Authorize.net integration does not work properly even with the plugin disabled. Please check if it is working correctly at all.

    Then, update our plugin, enable it and check again. If you continue experiencing issues start disabling optimizations starting with the HTML minification and JS combination and defer.

    This is not a SiteGround or SG Optimizer issue. Please, do not test such things on LIVE environment when you’re spending 10K worth of marketing!

    Thread Starter mikeydev

    (@mikeydev)

    Hi Hristo,

    We have not touched the plugin. How have you determined that we have upgraded this and then back revved? Sorry, really confused.

    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
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