WooCommerce emails with multiple receivers not working anymore

  • Reüel

    (@pronamic_reuel)


    2 years, 1 month ago

    I just came across an issue with a WooCommerce website where the ‘New order’ email was not send anymore. Debugging the issue revealed the API error message “email is not valid in to” (code “invalid_parameter”). There were multiple e-mail addresses set for the ‘New order’ e-mail (comma separated as instructed by the “?” tooltip), which were all perfectly fine.

    Further debugging revealed that the email addresses (except for the first address) sent to the Sendinblue API all started with a space (even though I did not use spaces after the commas in the WooCommerce email settings).

    I resolved the issue by adding $address = trim( $address ); on the line just before the switch statement in SIB_Manager::processAddressFields( $address_fields )

    Emails are now send successfully again, but would be great to have this issue permanently resolved in a future plugin update. Thank you!

    WooCommerce version: 7.0.0
    Newsletter, SMTP, Email marketing and Subscribe forms by Sendinblue version: 3.1.52

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support alexisbienayme

    (@alexisbienayme)

    Hi,

    Thanks for contacting us !

    We are grateful to you for reporting the incident to us and for providing us with a solution that we have escalated to the Plugin team.

    I wish you a very good day.

    Best Regards,

    Alexis

    Thread Starter Reüel

    (@pronamic_reuel)

    Thank you for your reply, Alexis.

    I noticed you’ve marked the topic as “Resolved”, but there doesn’t seem to be a plugin update which resolves the issue. Therefore, I’m changing the status to ‘not resolved’ again. Please let us know once the issue has been resolved, so the topic can be marked as “Resolved” then.

    Plugin Support alexisbienayme

    (@alexisbienayme)

    Hi @pronamic_reuel,

    I am told by the technical team that this was resolved on the new version of our plugin. Could you please upload this one and confirm us that it works for you ?

    Looking forward to hearing from you.

    Best Regards,

    Alexis

    Thread Starter Reüel

    (@pronamic_reuel)

    Hello Alexis,

    Oh no, I’m sorry to say, but your colleagues must have fooled you… there don’t seem to be any changes regarding this issue in the latest plugin update:

    Please let us know once your colleagues of the technical team have included the changes in a plugin update.

    Plugin Support alexisbienayme

    (@alexisbienayme)

    Hi @pronamic_reuel,

    Thanks for your message and apologies for the delay.

    Do you mind sharing a recording (including the steps to replicate the issue) ? This way, I’ll send it to our technical team who will investigate.

    We confirm that on version 3.1.55, it’s working fine.

    Best Regards

    Alexis

Viewing 5 replies - 1 through 5 (of 5 total)
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