Woocommerce Emails to customer

  • Resolved kristinubute

    (@kristinubute)


    6 years, 8 months ago

    Hi

    Basically TEST Customers are NOT getting the emails that are “CANCELLED” by Administrator.

    I have checked my default settings Woocommerce for EMAILS: and Cancelled Order says Recipient to the Owner (which is wrong) that was default.

    Basically NO point having emails sent to OWNER of the WEBSITE if they are ADMIN and they were the ones cancelling the Order. I need the email to go to Customer.

    So I tried changing the Recipient to “Customer” but just typed it in, but that didn’t work. All the other settings for email for “Processing Order” and “Order on Hold” etc says Customer in Receipient which was default.

    Obviously if the ADMIN changes to “Cancelled Order” then you want it sent to the client 100% as the ADMIN Owner did it and already knows it is cancelled, but the client definately needs the email notification.

    HOW do I default this to send email to CUSTOMER please ?
    If I type in Customer and save, it leaves Recipient as blank when I go back to the settings.

    This is strange !

    HOW do I fix this urgently ?

    Thx
    Kristin

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter kristinubute

    (@kristinubute)

    ALSO if I am within the ORDERS section as ADMIN, and you have the “ORDER STATUS” and I change it from “Processed ” to “CANCELLED” and click on “UPDATE” on the right side, should that email to the client or not ?

    Is Updating just updating and NO email notification, please advise.
    Maybe my settings are wrong.

    Because if I click on “HOLD” changing the status and “UPDATE” no emails are sent, just saved ?
    Same for “Cancelled Orders” ?

    Thx
    Kristin

    Thread Starter kristinubute

    (@kristinubute)

    ALSO IF Admin CANCELS an order (within the Orders area) that has already received payment via Paypal (then stock would have been reduced)… How does Admin put the stock back if Admin cancelling Order ?

    Thx
    Kristin

    Hi @kristinubute,

    Basically TEST Customers are NOT getting the emails that are “CANCELLED” by Administrator.

    Cancelled order emails will not go to the customer, just to the Admin.

    What the Admin can do is add a customer note when they cancel it and that note will be sent to the customer.

    ALSO if I am within the ORDERS section as ADMIN, and you have the “ORDER STATUS” and I change it from “Processed ” to “CANCELLED” and click on “UPDATE” on the right side, should that email to the client or not ?

    No – canceled emails only go the Admin.

    ALSO IF Admin CANCELS an order (within the Orders area) that has already received payment via Paypal (then the stock would have been reduced)… How does Admin put the stock back if Admin canceling Order ?

    If you are doing a refund, you can choose to restock item:
    https://docs.woocommerce.com/document/woocommerce-refunds/#section-3

    You can also click on the line item and increase stock manually:
    https://a.mikey.link/lko8r6

    Thread Starter kristinubute

    (@kristinubute)

    Thank you very much for the clarification.

    kristin

    Glad it helped! ??

Viewing 5 replies - 1 through 5 (of 5 total)
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