Woocommerce emails sending to multiple recipients

  • Resolved alec527

    (@alec527)


    9 months, 4 weeks ago

    Hi!

    I recently activated Post SMTP on my website connected to Mailjet and it is sending emails smoothly. However, I am noticing an error with WooCommerce emails. When I created a couple test orders, the emails that were generated were sent to both the correct intended recipient as well as a second incorrect recipient. The customer-oriented order email was sent to the customer and the “from” email address (2 email addresses in the email “To” field). The backend email was sent to the email address specified in the WooCommerce settings, but also to the customer (customer should not receive that backend email). Could you please let me know if there is some setting I need to adjust or how I may fix this?

    Thank you,
    Alec

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter alec527

    (@alec527)

    I am wondering if it may have to do with a “Reply to” setting somewhere?

    Hi @alec527,

    I hope you are doing good.

    Thank you for contacting us regarding the issue you are facing. You can add ‘Reply To’ email address or add ‘multiple receipts’ to send the same email to multiple recipients through our plugin All settings > Message Tab. Are you facing the same issue in sending the test email from our plugin? Could you please share the diagnostic test report with us? You can access the diagnostic test report from?here.

    This information will help us to replicate your case on our end and give you the solution.

    Thanks and Regards,
    Support Team-WP Experts.

    Thread Starter alec527

    (@alec527)

    Hi,
    The “reply to” and the rest of the options are blank in the plugin settings. I am not encountering this issue with the test email – it seems to specifically relate to WooCommerce

    Hi @alec527,

    Thank you for opening a support ticket on our technical support channel. Looking forward to getting your issue resolved.

    Thanks and Regards,
    Support Team-WP Experts.

Viewing 4 replies - 1 through 4 (of 4 total)
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