Woocommerce emails not being delivered when coupons used

  • Resolved bevyoung2013

    (@bevyoung2013)


    1 month, 2 weeks ago

    I am using a coupon code with Smart Coupons – 100OFF which allows the product to be purchased free. We are using Paypal. When the coupon code is used, the order confirmation page is shown, but no emails are sent to the purchaser or the admin.

    WP Mail Logging shows the emails being sent out – but they never arrive in the inboxes.

    When I test with a paid product, the emails do arrive, so it seems to be an issue with the 100OFF coupon code for 100% off the price. Can you help?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @bevyoung2013 ,

    Greetings from WebToffee Support!

    Thank you for reaching out regarding the issue you’re experiencing. To help us better understand and diagnose the problem, could you kindly provide the following information:

    1. Screenshots of the coupon edit page for the 100OFF coupon in question.
    2. Your WooCommerce System Status report. You can access it by navigating to WooCommerce -> Status -> Get system status report. This will provide us with details about your site environment and configurations.

    Additionally, as an initial troubleshooting step, could you kindly deactivate the Smart Coupons for WooCommerce plugin and check if the issue persists? This will help us verify if the plugin is indeed contributing to the behavior.

    We look forward to your response.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi?@bevyoung2013 ,

    We haven’t heard back from you for a while. As this thread has been inactive for a while, we are marking it as resolved.

    You may create a new thread if you require any further assistance

Viewing 2 replies - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.