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Resolved kogwebdev
(@kogwebdev)

3 years, 3 months ago

So I have a WooCommerce store that is setup and live and the issue I am having is regarding the recipients for the emails (Particularly the “New Order” email). Currently I have myself, the store manager, and all of my superiors listed as recipients so that when a customer places a new order we all get a copy of the “New Order” email. This works as intended, however if one of us on that list does “Reply All” to that incoming email, the customer (who is not listed as a recipient in the settings) also gets added in on the conversation. Also they apparently have all of our emails on their initial email that they receive. Is there a way I can set it up so that the customer has a separate email from the one everyone listed asrecipients does?

Viewing 5 replies - 1 through 5 (of 5 total)

MayKato
(@maykato)

3 years, 3 months ago

Hello,

I understand your goal. However, there isn’t a built-in way to prevent this. You’d need to either exclude customer’s email address when replying, or consult with a web developer for a custom solution.

https://woocommerce.com/customizations/

Thread Starter kogwebdev
(@kogwebdev)

3 years, 3 months ago

@maykato I am a web developer so if you have documentation for setting up alternate transaction emails for woocommerce (not customization) that would be most appreciated.

Plugin Support Gabriel – a11n
(@gabrielfuentes)

3 years, 3 months ago

Hi there ??

I can also recommend the WooCommerce Developer Resources Portal for resources on developing for WooCommerce.

You can also visit the WooCommerce Facebook group or the #developers channel of the WooCommerce Community Slack. We’re lucky to have a great community of open-source developers for WooCommerce, and many of our developers hang out there, as well.

Moreover, please feel free to check this guide;

https://www.skyverge.com/blog/how-to-add-a-custom-woocommerce-email/

Cheers.

Thread Starter kogwebdev
(@kogwebdev)

3 years, 3 months ago

Thanks @gabrielfuentes , I actually ended up using the guide from skyverge already so for anyone reading this thread with a similar question that is what I recommend using. With that tutorial I made a plugin that adds three new email types (one for new orders, cancelled orders, and failed orders) that use hooks to send out emails the same time as the actual ones.

Mirko P.
(@rainfallnixfig)

3 years, 3 months ago

Hi @kogwebdev,

Thanks for getting back.

It’s great to hear the guide shared by my colleague was helpful and I also hope you’ll find useful the resources for developers above mentioned.

I’m now marking this thread as resolved. Feel free to start a new thread if you have any more questions!

Cheers.