Woocommerce Email- New Order not being sent

  • There are a couple other topics that have been submitted with a similar title, so I apologize for the repeat. However the previous topics did not appear to have a resolve- that I could discern, due to a lack of follow up from the topic initiator.

    So I am using woocommerce, and prior to installing the sliced invoices plugin the new order emails (settings in woocommerce–> email) were being sent once a new order was received. I have changed the type of email that woocommerce was sending out to plain text but that did not change the response.

    I did notice in woocommerce admin under ‘orders’ the icon is the sliced invoices icon and not any of the OOTB status indicators (pending payment, failed, processing, completed, on-hold, cancelled or refunded). I believe the ‘pending payment’ may be what fires the woocommerce new order email…

    Thank you for any suggestions,

    Nick

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author SlicedInvoices

    (@slicedinvoices)

    Hmm, that’s odd. Are you using our Woo Invoices plugin in addition to Sliced Invoices, or just Sliced Invoices?

    Thread Starter nsimmons

    (@nsimmons)

    I am using woo invoices as well (in total- woocommerce, woo invoices and sliced invoices). I do not have the option checked in woo invoices to send the invoice email once the user checks out because the client needs to review the order and usually alter shipping costs manually (the BIN packing algorithm strikes again).

    I was zeroing in on the triggers for the new order email and may add an action when the status is changes to “invoice”

    Nick

    Thread Starter nsimmons

    (@nsimmons)

    As a follow up, I added a trigger to Class-wc-email-new-order.php (add at line 41)

    add_action( 'woocommerce_order_status_pending_to_invoice_notification', array( $this, 'trigger' ) );

    This sent the admin a new order email when the status was changed to invoice.

    Nick

Viewing 3 replies - 1 through 3 (of 3 total)
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