Woocommerce Email

  • Resolved chrysalflowerfood

    (@chrysalflowerfood)


    4 months, 3 weeks ago

    Hello! The emails stopped working today when 2 orders arrived and I as a seller did not receive any emails, but the customer did receive them. I tested the SMTP and it works fine, I even received a test email correctly, but I do not receive the one for the orders even though everything is fine and out of nowhere they no longer arrive.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • I am having this same issues and have for months – and just came here to post the same question. I went through everything support told me to do, the email is correct in all instances and properly checked to send, the logging app says they’re being successfully sent, no errors. It was working perfectly fine, then just stopped (I would guess after one of the plugin updates). I receive ONLY the stock alert emails (which are set to go to the same email as the order alerts) and I’m not entirely convinced my customers are receiving their emails either, as I’ve had several say they didn’t get a confirmation. So incredibly frustrating – only way I know I have an order for sure is if they pay via PayPal (which sends me a notice) or I manually check-in to the admin.

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello chrysalflowerfood,

    Thank you for contacting WooCommerce support.

    I understand that you’re not receiving order notification emails as the seller, even though customer emails are working fine and your SMTP test was successful.

    To help troubleshoot, I recommend installing the WP Mail Logging plugin.
    This plugin logs all outgoing emails, allowing us to confirm if WooCommerce is generating the order emails as expected.

    Looking forward to your response. ??

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello owlkeyme13,

    Thank you for your message.

    If you are facing a similar problem, I suggest you open a new topic.
    This will help maintain the forum guidelines.

    Appreciate your cooperation. ??

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