WooCommerce E-mails – Strings not translated throughout

  • Resolved nikhlede

    (@nikhlede)


    1 year, 11 months ago

    As the title suggests, the String translations for my WooCommerce E-mail templates don’t work as they should.

    For example, I’ve translated strings such as “Order details”, “Order date”, “Product”, “Price”, “Billing address”, “Shipping address”, … etc.

    The thing is though, while the first e-mail the customer receives shows the strings as successfully translated, all the subsequent ones (for Order completion, Order refund, etc.) revert back to the english text, which in turn makes the e-mails look just off because they’re partially in one language, and partially in english.

    I’m using Cadence to style my WooCommerce E-mails.

    First and foremost though – thank you for the plug-in … I do have a couple of issues, but so far I’ve managed to solve most of them, here’s hoping for a quick response so I can check this one off the list as well.

    Kind regards,

    Nik

    • This topic was modified 1 year, 11 months ago by nikhlede.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Dragos

    (@dragosvrejiu)

    Hello Nik,

    Thank you for reaching out to us!

    Could you please test if the same behavior replicates when using the default WooCommerce e-mails instead of the customized ones?

    Best regards,

    Thread Starter nikhlede

    (@nikhlede)

    Hey Dragos,

    sure, I’ve actually done that already. And the default woocommerce emails are showing the correct translations for those subjects. I am however having trouble with translating certain parts of the email text (namely subjects and headings with dynamic content).

    For example, on the “Refunded order” template, I’ve set the Subject as “Va?e vra?ilo za naro?ilo #{order_number} je na poti” (it’s in Slovenian)

    – and it translates to “Your refund for order #{order_number} is on its way”

    However when looking for those strings, the dynamic ones don’t show, and instead I’ll find a specific one (for example: “Va?e vra?ilo za naro?ilo 9311 je na poti”)

    Which would basically only translate it for that specific order, which is obviously useless.

    Neither way is perfect, though I guess this one’s closer.

    But ideally I’d use Kadence because these default emails just look awful truth be told.

    Cheers

    Thread Starter nikhlede

    (@nikhlede)

    * Update *

    When searching for “Price” under strings, it shows me 3 seperate “Price” strings from Kadence.

    However, only one of those strings can actually be translated for some reason (and even that one doesn’t get recognized during the e-mail translation), the others simply refuse to keep their translations regardless of how many times I save them over.

Viewing 3 replies - 1 through 3 (of 3 total)
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