Woocommerce Download Reports is not sending emails

  • Resolved pedramkatanchi

    (@pedramkatanchi)


    3 years ago

    Hi, i customized a report to download on monthly basis and i got the first two months but the last month is not being send anymore! i was wondering if there is any limits on how many reports can be send with the download button? and where can i find the setting to change which email the reports are being send to ?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Nellybongo

    (@nellybongo)

    I can confirm this, I posted this on the Woocommerce Admin Plugin Page, very confusing as I am not sure if I need this plugin now as it is now integrated into Woocommerce,
    Either way its not sending emails for a monthly revenue report.

    WP 5.8.1
    WooCommerce 5.8.0
    Woocommerce Admin 2.8.0

    Hi All, Just wanted to reach out to you all, I have strange behaviour on the woocommerce admin plugin, when a revenue report is created for last month the email is not being sent. I checked the Woocommerce uploads folder and the .csv file is being created but no email, I have the email log plugin working and its not showing sending the email. But if I choose Year to date the emails sends?? Bizarre!
    Has anyone else had this problem or is there a way to fix this?`

    Hi @pedramkatanchi and @nellybongo, thank you for reaching out!

    The emails are sent to the email address you’ve set in your profile, you can always change this email address under WP Admin > Users > Profile, in the “Contact Info” section.

    Can you walk us through the exact process you’re following to trigger those emails? It’d be great if you could also share some screenshots of that in action.

    Finally, please share a copy of your status report as found under WooCommerce > Status.

    Hope to hear from you soon!

    Mirko P.

    (@rainfallnixfig)

    Hi @pedramkatanchi,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 3 replies - 1 through 3 (of 3 total)
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