WooCommerce doesn’t send Emails

  • Resolved drushbeats

    (@drushbeats)


    2 years, 7 months ago

    Hello,

    I’m facing the problem that Woocommerce does not send emails to customers (for example an order confirmation. The only E-Mail Woocommerce sends is when items are getting out of stock to the admin.
    Everything in the email settings in notification is ticked.
    Any reasons why this could be?

    Thank you in advance!
    Daniel

Viewing 1 replies (of 1 total)
  • Plugin Support Tamirat B. (a11n)

    (@tamirat22)

    Hello @drushbeats!

    Thanks for reaching out!

    I’m facing the problem that Woocommerce does not send emails to customers (for example an order confirmation. The only E-Mail Woocommerce sends is when items are getting out of stock to the admin.
    Everything in the email settings in notification is ticked.
    Any reasons why this could be?

    You can install WP Mail Logging plugin and check if any of the emails are being sent but not received by generating a test order.

    Once installing the plugin:

    1. Generate a test order
    2. Go to WP Mail Log on your admin dashboard
    3. Check that your test order generated an email, and if there are any sending errors reported.

    If the emails are not being sent at all, please consider running a conflict test to see if any plugin/theme is blocking emails from being sent to customers.

    For in-depth email troubleshooting, please consult our guide here: https://woocommerce.com/document/email-faq/

    Let us know how it turns out!

Viewing 1 replies (of 1 total)
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