WooCommerce digital downloads throw 403 forbidden error

  • Resolved Sushil Adhikari

    (@sushil-adhikari)


    6 years, 6 months ago

    I am implementing force woocommerce download, but after checkout I was not able to download the file. It gives me 403 forbidden error. I went through all the possible solution found on google but I didn’t find any luck:
    – I had tried checking file permission and all permission modes are ok.

    – Moreover I had tried disabling all the plugin except woocommerce and activating 2017 theme

    – There is htaccess file on woocommerce_uploads folder and I guess it is necessary to prevent direct download

    – Tried clearing up cache

    – request server if any setting from their end

    Please share me any idead regarding to this issue, I am really having hard time to fixed this error.

    Screenshot: product setting: https://prnt.sc/jevaeu
    error: https://prnt.sc/jevasb

    Thanks

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support RK a11n

    (@riaanknoetze)

    Hi There!

    What’s the file permissions you have on that directory? Also, are you adding the file to the woocommerce_uploads directory or through the regular WordPress media directory?

    Thread Starter Sushil Adhikari

    (@sushil-adhikari)

    HI RK,

    Thank you very much for your support, file permission for woocommerce_uploads( including all folders ) folder is 755 and single file is 644

    I had added the downloadable files directly from woocommerce dashboard,

    I look forward to your response.

    Thanks

    Thread Starter Sushil Adhikari

    (@sushil-adhikari)

    files added from dashboard are stored at woocommerce_upload folder only..

    Thanks

    Thread Starter Sushil Adhikari

    (@sushil-adhikari)

    HI There,

    could you please help me on this?

    thanks

    Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    Thank you very much for your support, file permission for woocommerce_uploads( including all folders ) folder is 755 and single file is 644

    I had added the downloadable files directly from woocommerce dashboard,

    That’s perfect. Given that the site is throwing a 403 error, I’d reach out to your host next to make sure everything is in order.

    Thread Starter Sushil Adhikari

    (@sushil-adhikari)

    Thank you Hannah S for joining here on ticket, I had submitted this queries just to confirmed if this issue is from server but they conclude telling me this issue is due to the .htaccess( deny all ) file inside the woocommerce_uploads folder. Below I had attached support ticket.

    https://drive.google.com/open?id=1NAxtk-XZ5yGp5vm16_Ke_XUxF4Uv-iai

    Thank you for considering your time and concern, I look forward to hearing from you.

    Best Regards
    Sushil Adhikari

    Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    Hey there,

    WooCommerce shouldn’t be denying all, as that defeats the purpose of being able to download files. I recommend taking a look through this article:
    https://premium.wpmudev.org/forums/topic/woocommerce-403-error-on-digital-downloads

    madeincosmos

    (@madeincosmos)

    Automattic Happiness Engineer

    Hi @sushil-adhikari,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Cheers!

Viewing 8 replies - 1 through 8 (of 8 total)
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