Woocommerce Dashboard Report – missing data

  • Resolved ridgetek

    (@ridgetek)


    5 years, 5 months ago

    I installed the WooCommerce Admin plugin on one of my sites on 6th October.
    On the dashboard report it only reports the current period data after the date of installation (not prior) but does display the correct period data for the previous year.

    Is there a reason why the current period data is not displaying prior to the date of installation when it can pick up last years data ?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Michael K

    (@mikkamp)

    Automattic Happiness Engineer

    Hi there,

    The default is to only generate reports for the data that has been created since the application has been installed. However it is possible to import older orders to get some historic data. You can find this in the following location:

    Analytics > Settings > Import historical data

    Hello.

    Thank you for working on this new and needed dashboard.

    I installed the plugin this week, and can only see data after the installation.
    I attempted to Analytics > Settings > Import historical data, selected 30 days.
    I receive an error “No route was found matching the URL and requested method.”

    I am a beginner so please detailed instructions would be appreciated.

    Thank you,
    Quynh Doan

    Plugin Support Michael K

    (@mikkamp)

    Automattic Happiness Engineer

    Hi Quynh,

    Generally it’s recommended to start a separate support request, with a new issue.

    You mentioned you got the error “No route was found matching the URL and requested method”.

    That indicates that it’s unable to reach the API endpoint which is needed. The WooCommerce Admin plugin uses the WordPress REST API for these kind of requests. So to start off you might want to check if you have any security plugins or any other restrictions setup on your site which might prevent the API from working.

    I’d also suggest to go to your WordPress dashboard and then navigate to Tools > Site Health. This checks quite a few thing on your site, and one of them is to confirm that the REST API is working correctly. Can you check this to see if there are any specific clues there on what might be blocked. Note that it can take a little while for it to complete all the tests.

    Thank you. Noted that I should begin a new case next time. Thanks for the advice. I have asked our web person to investigate as the REST API appears to have “passed test.”

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Woocommerce Dashboard Report – missing data’ is closed to new replies.