Woocommerce Dashboard only shows orders from registered users

Hey @donkaisen,

I’m not able to replicate this at all.

On my WooCommerce dashboard, as well as under the “Analytics” dashboard I’m able to see orders that were placed as a guest.

When the order “customer” on the detail page is set to “guest”, it won’t show up.

Can you please share more detail/screenshot on what you mean here? You can filter your dashboard by “New” or “Returning” customers. Is that what you are doing?

Hi Phil,

thanks for the insights.
I see no options on the dashboard to filter for return users or new ones. Same applies to the “revenue” section in Analytics.

I’ve taken some screenshots of the dashboard, the order that is from a guest and the payment status which is from the core, just translated.

Dashboard isues

As you can see, this order in the screenshot is completed, but is not showing up in the dashboard. The only difference I can make to other orders that show up, is that the hidden ones have no user account.

If I move to the Section Woocommerce –> Reports, this does not seem to be an issue.
Best
Kai

• This reply was modified 4 years, 7 months ago by donkaisen.
• This reply was modified 4 years, 7 months ago by donkaisen.
• This reply was modified 4 years, 7 months ago by donkaisen.

What page is the first screenshot you shared from? I can’t tell as it was only part of the page:

Image Link: https://d.pr/i/EBrwII

The “New/Returning” filter I mentioned would show on your Analytics > Orders page.

Image Link: https://d.pr/i/mtzmdH

As I mentioned earlier, by default guest transactions will still show in your stats. Here’s an example from one of my sites:

Image Link: https://d.pr/i/MZyGxP

The order for $8.99 on August 9th is for a guest and is not assigned to a customer account.

Looking at my Analytics > Revenue for that same date you can see the guest’s order:

Image Link: https://d.pr/i/GDb5AF

I would recommend going to Analytics > Settings and importing historical data. If that doesn’t help, then you’ll want to do a full conflict test. Turn off ALL plugins except for WooCommerce. Change your theme to the default Twenty Twenty or Storefront theme. Then use the try placing an order on your site as a guest.

I hope that helps!

Hi @fullysupportedphil ,

thanks for the lead with the historical data. The cron was actually not working properly.
I followed this guide at https://wp-mix.com/wordpress-cron-not-working/ and switched on
define('ALTERNATE_WP_CRON', true);

I also set up a crontab to run every minute, so the whole queue was gone in a couple of minutes.
*/1 * * * * wget --delete-after https://MYSITEDOMAIN/wp-cron.php

after the queue was wiped, it does not need to run that often, so I changed it to be executed hourly:
* */1 * * * wget --delete-after https://MYSITEDOMAIN/wp-cron.php

Thanks again for the support. Let me know if I can buy you a coffee or so.

Cheerio!
Kai

• This reply was modified 4 years, 7 months ago by donkaisen.

Hey Kai, glad you were able to get that sorted!

Thank you for the offer. I don’t drink coffee, but you share that goodwill with the next stranger you pass ??