Woocommerce Dashboard ERROR

  • Resolved josvilmin

    (@josvilmin)


    4 years, 11 months ago

    Buenas tardes,
    Cada vez que entro en el escritorio de woocommerce, comienza a cargar todas las analíticas del plugin, no llega a cargar así que cuando pulso en cualquier otra parte del escritorio de wordpress da el error “Error al establecer una conexión con la base de datos”. Puedo verificar que todos los datos de conexión están correctos puesto que este error solo me da al entrar en el dashboard de woocommerce :S Actualmente utilizo la versión woocommerce4.0.1 , Pasado un minuto aproximadamente recargo la página …wp-admin y si accede normalmente
    Llevo 3 días intentando solucionarlo pero no doy con la tecla

    gracias de antemano

    • This topic was modified 4 years, 11 months ago by josvilmin.

    The page I need help with: [log in to see the link]

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  • Plugin Support wpnomad a11n

    (@wpnomad)

    Hi @josvilmin ,

    It seems that connection to the database is timing out intermittently on your server. Can you please send us the following so we can check further?

    1. Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    2. Also, please go to WooCommerce > Status > Logs, and check if there are any fatal error logs (in the right side dropdown). If you see any fatal error logs, please copy them and paste here.

    Do let me know so I can check further.

    dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    Hi @josvilmin

    We haven’t heard back from you in a while, so I hope this means you’ve been able to resolve this!

    I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thanks,

Viewing 2 replies - 1 through 2 (of 2 total)
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