Woocommerce dashboard blank
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Hi – I have the woocommerce dashboard working find on my staging site. However, when I push to live the dashboard does not load. The staging and live site are EXACT mirrors of each other – the plugins are the same and all up to date.
I am running Woocomm 4.5.2 and WP 5.5.1 using a theme called Frank Jewelry store – latest version.
Can anyone suggest where I might start to solve this issue?
Thanks
Martin
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I am not and never have been running the separate woocomm admin plugin
Hey there!
I’m sorry to hear you’re having this issue – on your live site, can you open the browser console and see if there are any errors showing there?
Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.Hi there – thanks for coming back to me – hope this helps:
There’s a bunch of warnings in the console all basically the same as this:
Blocked loading mixed active content “https://simonjacs.co.uk/wp-json/jetpack/v4/jitm?message_path=wp%3Awoocommerce_page_wc-admin%3Aadmin_notices&query=page%253Dwc-admin&full_jp_logo_exists=false&_wpnonce=8a023e7876″jquery.js:4:26427
SYstem Status:
### WordPress Environment ### WordPress address (URL): https://simonjacs.co.uk/wp Site address (URL): https://simonjacs.co.uk WC Version: 4.5.2 REST API Version: ? 4.5.2 WC Blocks Version: ? 3.1.0 Action Scheduler Version: ? 3.1.6 WC Admin Version: ? 1.5.0 Log Directory Writable: ? WP Version: 5.5.1 WP Multisite: – WP Memory Limit: 255 MB WP Debug Mode: – WP Cron: – Language: en_US External object cache: ? ### Server Environment ### Server Info: nginx/1.19.2 PHP Version: 7.4.10 PHP Post Max Size: 128 MB PHP Time Limit: 180 PHP Max Input Vars: 3000 cURL Version: 7.29.0 NSS/3.44 SUHOSIN Installed: – MySQL Version: 5.5.5-10.0.38-MariaDB Max Upload Size: 128 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 4.5.2 WC Database Prefix: wp_ Total Database Size: 37.34MB Database Data Size: 29.67MB Database Index Size: 7.67MB wp_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 0.11MB + Index: 0.05MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 1.52MB + Index: 0.86MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + 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Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates. Hide errors from visitors: ? ### Active Plugins (27) ### ManageWP - Worker: by GoDaddy – 4.9.7 Automatic Copyright Year: by WPSOS – 1.1 Duplicate Page: by mndpsingh287 – 4.3 Enable jQuery Migrate Helper: by The WordPress Team – 1.0.1 Flexible Shipping: by WP Desk – 3.14.0 Font Awesome: by Font Awesome – 4.0.0-rc20 Form Maker: by 10Web Form Builder Team – 1.13.44 Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.12.2 Jetpack by WordPress.com: by Automattic – 8.9.1 WPBakery Page Builder: by Michael M - WPBakery.com – 6.4.1 Slider Revolution: by ThemePunch – 6.2.23 Stop User Enumeration: by Fullworks – 1.3.26 Tawk.to Live Chat: by Tawkto – 0.4.3 Hosting Tools: by 34SP.com – 2.4.1 GDPR Cookie Consent Banner: by termly – 2.3.15 WPBakery Page Builder (Visual Composer) Clipboard: by bitorbit – 4.5.7 Undo Redo for WPBakery Page Builder: by ERROPiX – 1.2.5 Visual Term Description Editor: by Shea Bunge – 1.8.1 Where Did You Hear About Us Checkout Field for WooCommerce: by Wooassist – 1.1.2 – Installed version not tested with active version of WooCommerce 4.5.2 Wish List for WooCommerce: by Thanks to IT – 1.6.9 – Installed version not tested with active version of WooCommerce 4.5.2 Online Worldpay For WooCommerce: by Payment Plugins [email protected] – 2.0.6 – Installed version not tested with active version of WooCommerce 4.5.2 WooCommerce - ShipStation Integration: by WooCommerce – 4.1.38 – Installed version not tested with active version of WooCommerce 4.5.2 WooCommerce: by Automattic – 4.5.2 Wordfence Security: by Wordfence – 7.4.11 WP Fingerprint: by 34SP.com – 2.1.2 YITH WooCommerce Badge Management: by YITH – 1.4.4 Embed Plus for YouTube - Gallery, Channel, Playlist, Live Stream: by Embed Plus for YouTube Team – 13.4.1.1 ### Inactive Plugins (5) ### Additional Variation Images Gallery for WooCommerce: by Emran Ahmed – 1.1.42 Flexible Shipping Locations: by WP Desk – 1.1.10 – Installed version not tested with active version of WooCommerce 4.5.2 Webcraftic Clearfy – WordPress optimization plugin: by Webcraftic <[email protected]> – 1.7.4 Webcraftic Robin image optimizer: by Webcraftic <[email protected]> – 1.4.5 WooCommerce SagePay Form and SagePay Direct Gateway: by Andrew Benbow – 3.7.6 – Installed version not tested with active version of WooCommerce 4.5.2 ### Dropin Plugins (2) ### advanced-cache.php: advanced-cache.php object-cache.php: 34SP.com WP Redis ### Must Use Plugins (1) ### ManageWP - Worker Loader: by GoDaddy – ### Settings ### API Enabled: ? Force SSL: – Currency: GBP (£) Currency Position: left Thousand Separator: . Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) simple (simple-de) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #75 - /shop/ Cart: #674 - /cart/ Checkout: #675 - /checkout/ My account: #676 - /my-account/ Terms and conditions: ? Page not set ### Theme ### Name: Frank Jewelry Store Child Theme Version: 1.0 Author URL: https://themerex.net/ Child Theme: ? Parent Theme Name: Frank Jewelry Store Parent Theme Version: 1.6.1 Parent Theme Author URL: https://themerex.net/ WooCommerce Support: ? ### Templates ### Overrides: – ### Action Scheduler ### Complete: 95 Oldest: 2020-08-30 17:20:28 +0000 Newest: 2020-09-28 15:16:03 +0000
Thanks for that! It sounds like from my searching on that “Blocked loading mixed active content” message that this may be related to your site being http and not https
We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
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