Woocommerce dashboard blank

  • Resolved martinrtr

    (@martinrtr)


    4 years, 6 months ago

    Hi – I have the woocommerce dashboard working find on my staging site. However, when I push to live the dashboard does not load. The staging and live site are EXACT mirrors of each other – the plugins are the same and all up to date.

    I am running Woocomm 4.5.2 and WP 5.5.1 using a theme called Frank Jewelry store – latest version.

    Can anyone suggest where I might start to solve this issue?
    Thanks
    Martin

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter martinrtr

    (@martinrtr)

    I am not and never have been running the separate woocomm admin plugin

    Plugin Support fevered – a11n

    (@fevered)

    Hey there!

    I’m sorry to hear you’re having this issue – on your live site, can you open the browser console and see if there are any errors showing there?

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Thread Starter martinrtr

    (@martinrtr)

    Hi there – thanks for coming back to me – hope this helps:

    There’s a bunch of warnings in the console all basically the same as this:

    Blocked loading mixed active content “https://simonjacs.co.uk/wp-json/jetpack/v4/jitm?message_path=wp%3Awoocommerce_page_wc-admin%3Aadmin_notices&query=page%253Dwc-admin&full_jp_logo_exists=false&_wpnonce=8a023e7876″jquery.js:4:26427

    SYstem Status:

    
### WordPress Environment ###

WordPress address (URL): https://simonjacs.co.uk/wp
Site address (URL): https://simonjacs.co.uk
WC Version: 4.5.2
REST API Version: ? 4.5.2
WC Blocks Version: ? 3.1.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.5.0
Log Directory Writable: ?
WP Version: 5.5.1
WP Multisite: –
WP Memory Limit: 255 MB
WP Debug Mode: –
WP Cron: –
Language: en_US
External object cache: ?

### Server Environment ###

Server Info: nginx/1.19.2
PHP Version: 7.4.10
PHP Post Max Size: 128 MB
PHP Time Limit: 180
PHP Max Input Vars: 3000
cURL Version: 7.29.0
NSS/3.44

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.0.38-MariaDB
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.5.2
WC Database Prefix: wp_
Total Database Size: 37.34MB
Database Data Size: 29.67MB
Database Index Size: 7.67MB
wp_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.11MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 1.52MB + Index: 0.86MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.06MB + Index: 0.11MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_commentmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.50MB + Index: 0.48MB + Engine InnoDB
wp_formmaker: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_formmaker_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_formmaker_blocked: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_formmaker_display_options: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_formmaker_groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_formmaker_query: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_formmaker_sessions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_formmaker_submits: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
wp_formmaker_themes: Data: 0.14MB + Index: 0.00MB + Engine InnoDB
wp_formmaker_views: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 2.48MB + Index: 0.11MB + Engine InnoDB
wp_pmlca_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_pmxe_exports: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_pmxe_google_cats: Data: 0.39MB + Index: 0.00MB + Engine InnoDB
wp_pmxe_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxe_templates: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_hash: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_images: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_imports: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_posts: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_templates: Data: 0.20MB + Index: 0.00MB + Engine InnoDB
wp_postmeta: Data: 4.52MB + Index: 4.03MB + Engine InnoDB
wp_posts: Data: 7.48MB + Index: 0.33MB + Engine InnoDB
wp_revslider_css: Data: 0.14MB + Index: 0.00MB + Engine InnoDB
wp_revslider_css_bkp: Data: 0.14MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders_bkp: Data: 0.17MB + Index: 0.00MB + Engine InnoDB
wp_revslider_slides: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_revslider_slides_bkp: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_revslider_static_slides: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_revslider_static_slides_bkp: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wp_rio_process_queue: Data: 0.09MB + Index: 0.08MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.11MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.09MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfconfig: Data: 0.45MB + Index: 0.00MB + Engine InnoDB
wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilemods: Data: 0.30MB + Index: 0.00MB + Engine InnoDB
wp_wfhits: Data: 0.25MB + Index: 0.17MB + Engine InnoDB
wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfknownfilelist: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wflogins: Data: 0.14MB + Index: 0.06MB + Engine InnoDB
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfstatus: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpfingerprint_checksums: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpfingerprint_diffs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 328
cpt_testimonials: 9
custom_css: 1
customize_changeset: 36
fmemailverification: 1
form-maker: 1
nav_menu_item: 46
page: 15
post: 17
product: 47
product_variation: 77
pt_view: 1
revision: 459
shop_order: 520
testimonial: 8
wpcf7_contact_form: 2
yith-wcbm-badge: 1

### Security ###

Secure connection (HTTPS): ?
					Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
Hide errors from visitors: ?

### Active Plugins (27) ###

ManageWP - Worker: by GoDaddy – 4.9.7
Automatic Copyright Year: by WPSOS – 1.1
Duplicate Page: by mndpsingh287 – 4.3
Enable jQuery Migrate Helper: by The WordPress Team – 1.0.1
Flexible Shipping: by WP Desk – 3.14.0
Font Awesome: by Font Awesome – 4.0.0-rc20
Form Maker: by 10Web Form Builder Team – 1.13.44
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.12.2
Jetpack by WordPress.com: by Automattic – 8.9.1
WPBakery Page Builder: by Michael M - WPBakery.com – 6.4.1
Slider Revolution: by ThemePunch – 6.2.23
Stop User Enumeration: by Fullworks – 1.3.26
Tawk.to Live Chat: by Tawkto – 0.4.3
Hosting Tools: by 34SP.com – 2.4.1
GDPR Cookie Consent Banner: by termly – 2.3.15
WPBakery Page Builder (Visual Composer) Clipboard: by bitorbit – 4.5.7
Undo Redo for WPBakery Page Builder: by ERROPiX – 1.2.5
Visual Term Description Editor: by Shea Bunge – 1.8.1
Where Did You Hear About Us Checkout Field for WooCommerce: by Wooassist – 1.1.2 – Installed version not tested with active version of WooCommerce 4.5.2
Wish List for WooCommerce: by Thanks to IT – 1.6.9 – Installed version not tested with active version of WooCommerce 4.5.2
Online Worldpay For WooCommerce: by Payment Plugins
[email protected] – 2.0.6 – Installed version not tested with active version of WooCommerce 4.5.2

WooCommerce - ShipStation Integration: by WooCommerce – 4.1.38 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce: by Automattic – 4.5.2
Wordfence Security: by Wordfence – 7.4.11
WP Fingerprint: by 34SP.com – 2.1.2
YITH WooCommerce Badge Management: by YITH – 1.4.4
Embed Plus for YouTube - Gallery, Channel, Playlist, Live Stream: by Embed Plus for YouTube Team – 13.4.1.1

### Inactive Plugins (5) ###

Additional Variation Images Gallery for WooCommerce: by Emran Ahmed – 1.1.42
Flexible Shipping Locations: by WP Desk – 1.1.10 – Installed version not tested with active version of WooCommerce 4.5.2
Webcraftic Clearfy – WordPress optimization plugin: by Webcraftic <[email protected]> – 1.7.4
Webcraftic Robin image optimizer: by Webcraftic <[email protected]> – 1.4.5
WooCommerce SagePay Form and SagePay Direct Gateway: by Andrew Benbow – 3.7.6 – Installed version not tested with active version of WooCommerce 4.5.2

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
object-cache.php: 34SP.com WP Redis

### Must Use Plugins (1) ###

ManageWP - Worker Loader: by GoDaddy –

### Settings ###

API Enabled: ?
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: .
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
simple (simple-de)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #75 - /shop/
Cart: #674 - /cart/
Checkout: #675 - /checkout/
My account: #676 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Frank Jewelry Store Child Theme
Version: 1.0
Author URL: https://themerex.net/
Child Theme: ?
Parent Theme Name: Frank Jewelry Store
Parent Theme Version: 1.6.1
Parent Theme Author URL: https://themerex.net/
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 95
Oldest: 2020-08-30 17:20:28 +0000
Newest: 2020-09-28 15:16:03 +0000
    Plugin Support fevered – a11n

    (@fevered)

    Thanks for that! It sounds like from my searching on that “Blocked loading mixed active content” message that this may be related to your site being http and not https

    AJ a11n

    (@amandasjackson)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 5 replies - 1 through 5 (of 5 total)
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