Woocommerce Customers in Users list

  • HI there, I recently moved/migrated a WooCommerce website and imported orders and customers separately using the WebToffee plugins (https://www.webtoffee.com/plugins/#data-migration). The orders imported perfectly, but customers didn’t work so well. They have been imported but they appear as WordPress users rather than customers. WebToffee had documentation that said I had to go to analytics Settings and import historical data to resolve the issue which I tried. But unfortunately it didn’t work. So I got in touch with the plugin authors who spent a couple of days looking into the issue but they found no issues with they way the plugin was working and said the issue is probably related to Woocommerce and that I should contact WooCommrce – which brings me here.

    I read a couple of other threads about similar issues and someone said it might have to do with scheduled actions not working properly. I have added a screenshot of the action scheduler incase there is info in there that is useful.

    I am glad the data is not lost, and that it is available in the users section but ideally I would like it to be in the customers section.

    If anyone has any solutions to this problem I’ll be interested to hear them.

    Thanks, Surya.

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  • Thread Starter justsomedia

    (@justsomedia)

    I forgot to add the image to the previous post. oops.

    Hey there, @justsomedia! Thanks for contacting us. I’m happy to help you.

    I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
    Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.
    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Looking forward to your reply.

    Have a wonderful day!

Viewing 2 replies - 1 through 2 (of 2 total)
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