• Resolved esp5466

    (@esp5466)


    Hello. I’d like to know why the woocommerce customers are showing as Leads in Jetpack CRM and what can we do for them showing as Customers? Thanks you.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Mike Stott

    (@mikemayhem3030)

    Hi

    In the WooCommerce setting for Jetpack CRM you can choose which order status maps to which customer status.

    They’re not automatically set to “Customer” because you can set any list of contact statuses you like so there’s a setting where you need to map them.

    it also gives you the opportunity to define statuses like “Pending” if an order is pending and you need to follow up with those people.

    If you’ve already run the import you can reset it after mapping the statuses and I’ll reimport/update your list you don’t need to delete any contacts but do run a backup first in case you added any additional data to contacts

    Plugin Support Stef (a11n)

    (@erania-pinnera)

    Hi there, @esp5466,

    Do you have updates about that, do you still need help? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!

    Thread Starter esp5466

    (@esp5466)

    Sorry, hadn’t seen your reply. I will correct the settings and run a new import.
    Thank you. It’s solved.

    Plugin Support Stef (a11n)

    (@erania-pinnera)

    Hey there @esp5466,

    Thanks for The follow-up, we’re very glad to hear you’re all set again!

    I’m going to mark this thread as solved. If you have any further questions or need more help, you’re welcome to open another thread here. Cheers!

Viewing 4 replies - 1 through 4 (of 4 total)
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