Woocommerce Customer Data and Analytics

Hi @justsomedia,

Thank you for providing the details so far and for the steps you’ve already taken to troubleshoot the issue. I’d like to take a closer look to help you resolve these problems effectively.

To investigate further, please share the following:

1. System Status Report: Go to WooCommerce > Status > Get system report > Copy for support.

2. Fatal error logs (if any): You can find these under WooCommerce > Status > Logs. You can copy and paste them here, or use https://gist.github.com/ and share the link.

Once we have this information, we can better understand what might be causing the issues.

HI @mahfuzurwp thanks for getting back to me so quickly.

Here is the system report:

<br>### WordPress Environment ###<br><br>WordPress address (URL): https://www.careycompany.com<br>Site address (URL): https://www.careycompany.com<br>WC Version: 9.4.3<br>Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.<br>Action Scheduler Version: ? 3.8.2<br>Log Directory Writable: ?<br>WP Version: 6.7.1<br>WP Multisite: –<br>WP Memory Limit: 256 MB<br>WP Debug Mode: –<br>WP Cron: –<br>Language: en_GB<br>External object cache: –<br><br>### Server Environment ###<br><br>Server Info: Apache<br>PHP Version: 7.4.33<br>PHP Post Max Size: 128 MB<br>PHP Time Limit: 300<br>PHP Max Input Vars: 2500<br>cURL Version: 8.1.2<br>OpenSSL/3.0.8<br><br>SUHOSIN Installed: –<br>MySQL Version: 5.5.5-10.6.19-MariaDB-log<br>Max Upload Size: 128 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ?<br><br>### Database ###<br><br>WC Database Version: 9.4.3<br>WC Database Prefix: wp_<br>Total Database Size: 26.02MB<br>Database Data Size: 20.74MB<br>Database Index Size: 5.28MB<br>wp_woocommerce_sessions: Data: 0.06MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_order_items: Data: 0.15MB + Index: 0.08MB + Engine MyISAM<br>wp_woocommerce_order_itemmeta: Data: 1.84MB + Index: 0.73MB + Engine MyISAM<br>wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_actionscheduler_actions: Data: 0.43MB + Index: 0.17MB + Engine MyISAM<br>wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp_actionscheduler_logs: Data: 0.29MB + Index: 0.21MB + Engine MyISAM<br>wp_commentmeta: Data: 0.02MB + Index: 0.02MB + Engine MyISAM<br>wp_comments: Data: 0.08MB + Index: 0.09MB + Engine InnoDB<br>wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_newsletter: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp_newsletter_emails: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_newsletter_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_newsletter_sent: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_newsletter_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_newsletter_user_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_newsletter_user_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_options: Data: 4.70MB + Index: 0.25MB + Engine MyISAM<br>wp_pmr_status: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_postmeta: Data: 3.26MB + Index: 0.81MB + Engine MyISAM<br>wp_posts: Data: 2.83MB + Index: 0.15MB + Engine MyISAM<br>wp_redirection_404: Data: 0.31MB + Index: 0.13MB + Engine InnoDB<br>wp_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB<br>wp_redirection_logs: Data: 0.11MB + Index: 0.05MB + Engine InnoDB<br>wp_serial_numbers: Data: 0.05MB + Index: 0.11MB + Engine InnoDB<br>wp_serial_numbers_activations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_termmeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM<br>wp_terms: Data: 0.01MB + Index: 0.03MB + Engine MyISAM<br>wp_term_relationships: Data: 0.01MB + Index: 0.02MB + Engine MyISAM<br>wp_term_taxonomy: Data: 0.02MB + Index: 0.01MB + Engine MyISAM<br>wp_usermeta: Data: 1.40MB + Index: 0.84MB + Engine MyISAM<br>wp_users: Data: 0.10MB + Index: 0.08MB + Engine MyISAM<br>wp_wc_admin_notes: Data: 0.04MB + Index: 0.00MB + Engine MyISAM<br>wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.01MB + Engine MyISAM<br>wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wc_customer_lookup: Data: 0.16MB + Index: 0.11MB + Engine MyISAM<br>wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wc_orders: Data: 0.22MB + Index: 0.13MB + Engine MyISAM<br>wp_wc_orders_meta: Data: 0.34MB + Index: 0.49MB + Engine MyISAM<br>wp_wc_order_addresses: Data: 0.18MB + Index: 0.12MB + Engine MyISAM<br>wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wc_order_operational_data: Data: 0.10MB + Index: 0.05MB + Engine MyISAM<br>wp_wc_order_product_lookup: Data: 0.18MB + Index: 0.18MB + Engine MyISAM<br>wp_wc_order_stats: Data: 0.08MB + Index: 0.05MB + Engine MyISAM<br>wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wc_product_attributes_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM<br>wp_wc_product_download_directories: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp_wc_product_meta_lookup: Data: 0.01MB + Index: 0.02MB + Engine MyISAM<br>wp_wc_rate_limits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wd_fb_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wd_fb_info: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wd_fb_option: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wd_fb_shortcode: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wd_fb_theme: Data: 0.08MB + Index: 0.00MB + Engine InnoDB<br>wp_woocommerce_payment_network_wallets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpgmza: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpgmza_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpgmza_category_maps: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpgmza_circles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpgmza_maps: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpgmza_polygon: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpgmza_polylines: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpgmza_rectangles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wt_iew_action_history: Data: 0.06MB + Index: 0.00MB + Engine InnoDB<br>wp_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_yoast_indexable: Data: 0.08MB + Index: 0.03MB + Engine MyISAM<br>wp_yoast_indexable_hierarchy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp_yoast_primary_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_yoast_seo_links: Data: 0.01MB + Index: 0.01MB + Engine MyISAM<br>_mig_queue_failures: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>_mig_queue_jobs: Data: 3.11MB + Index: 0.05MB + Engine MyISAM<br><br>### Post Type Counts ###<br><br>attachment: 478<br>custom_css: 5<br>customize_changeset: 2<br>et_body_layout: 9<br>et_footer_layout: 1<br>et_pb_layout: 28<br>et_tb_item: 2<br>et_template: 29<br>et_theme_builder: 1<br>nav_menu_item: 18<br>oembed_cache: 2<br>page: 23<br>post: 10<br>product: 61<br>product_variation: 29<br>revision: 146<br>shop_order_placehold: 820<br>wp_global_styles: 2<br><br>### Security ###<br><br>Secure connection (HTTPS): ?<br>Hide errors from visitors: ?<br><br>### Active Plugins (14) ###<br><br>PaymentNetwork: by  –<br>Currency Switcher for WooCommerce: by WP Wham – 2.16.2<br>Newsletter: by Stefano Lissa & The Newsletter Team – 8.6.4<br>Order Export & Order Import for WooCommerce: by WebToffee – 2.5.8<br>Phoenix Media Rename: by crossi72 – 3.12.8<br>Popups for Divi: by divimode.com – 3.0.6<br>Redirection: by John Godley – 5.5.1<br>WC Serial Numbers: by PluginEver – 2.1.1<br>WooCommerce Weight Based Shipping: by weightbasedshipping.com – 6.2.0<br>Print Invoice & Delivery Notes for WooCommerce: by Tyche Softwares – 5.4.0<br>WooCommerce Grid / List toggle: by jameskoster – 1.2.1<br>WooCommerce Shortcodes: by WooThemes<br>Claudio Sanches – 1.0.0<br><br>WooCommerce: by Automattic – 9.4.3<br>Yoast SEO: by Team Yoast – 24.0<br><br>### Inactive Plugins (3) ###<br><br>Import Export WordPress Users and WooCommerce Customers: by WebToffee – 2.5.9<br>WooCommerce CardSave Redirect Gateway: by CardSave Online – 2.4<br>WP Migrate: by WP Engine – 2.6.12<br><br>### Must Use Plugins (1) ###<br><br>StackCache: by Stack CP –<br><br>### Settings ###<br><br>Legacy API Enabled: –<br>Force SSL: –<br>Currency: GBP (￡)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)<br><br>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: ?<br>HPOS feature enabled: ?<br>Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore<br>HPOS data sync enabled: –<br><br>### Logging ###<br><br>Enabled: ?<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 31 KB<br><br>### WC Pages ###<br><br>Shop base: #1851 - /carey-shop/<br>Basket: #1852 - /basket/ -  Contains the woocommerce/cart block<br>Checkout: #1853 - /checkout/ -  Contains the woocommerce/checkout block<br>My account: #1854 - /my-account/<br>Terms and conditions: ? Page not set<br><br>### Theme ###<br><br>Name: Free Divi Child Theme By Just SO Media<br>Version: 1.0<br>Author URL: https://www.suryaosborne.co.uk/<br>Child Theme: ?<br>Parent Theme Name: Divi<br>Parent Theme Version: 4.27.2<br>Parent Theme Author URL: https://www.elegantthemes.com<br>WooCommerce Support: ?<br><br>### Templates ###<br><br>Overrides: –<br><br>### Currency Switcher Settings ###<br><br>WooCommerce Currency Switcher Plugin: yes<br>Currency switcher on per product basis: yes<br>Revert to shop's default currency on checkout: yes<br>Apply currency conversion to fixed amount coupons: yes<br>Add currency selector for fixed amount coupons: no<br>Apply currency conversion to shipping amount: yes<br>Apply currency conversion to minimum order amount required for free shipping: yes<br>Apply currency conversion to cart fees: yes<br>Apply currency conversion to WooCommerce Price Filter Widget: yes<br>Switcher placement: Array<br>(<br>)<br>Switcher wrapper: %currency_switcher%<br>Switcher item format: %currency_name%<br>Link list switcher separator: <br>Reposition page after currency switch: no<br>Rounding: no_round<br>Number of decimals: 2<br>Make "pretty price": no<br>Apply rounding and "pretty price" to shipping rates: no<br>Apply rounding and "pretty price" to shop's default currency: no<br>Order currency: no<br>Format price: no<br>Currencies: <br>Currency (shop's default): [GBP] Pound sterling<br>Total additional currencies: 2<br>Additional currency #1: yes<br>alg_currency_switcher_currency_1: USD<br>Additional currency #2: yes<br>alg_currency_switcher_currency_2: EUR<br>Exchange Rates: <br>Exchange rates updates: manual<br>Exchange rates server: ecb<br>Free Currency Converter API Key: not set<br>CoinMarketCap API Key: <br>Currencyapi.com API Key: <br>Exchange rates offset: 0<br>#1 GBP/USD (United States (US) dollar): 1.341738931995<br>alg_currency_switcher_exchange_rate_server_GBP_USD: default<br>alg_currency_switcher_exchange_rate_offset_type_GBP_USD: default<br>percent: 0<br>#2 GBP/EUR (Euro): 1.141031492469<br>alg_currency_switcher_exchange_rate_server_GBP_EUR: default<br>alg_currency_switcher_exchange_rate_offset_type_GBP_EUR: default<br>percent: 0<br>Set Currency by Country: <br>Set Currency by Country: no<br>Enter countries as comma separated text: no<br>Override country: disabled<br>#1 [USD] United States (US) dollar: Array<br>(<br>    [0] => PW<br>    [1] => IO<br>    [2] => MH<br>    [3] => FM<br>    [4] => TC<br>    [5] => US<br>)<br>#2 [EUR] Euro: Array<br>(<br>    [0] => AD<br>    [1] => AT<br>    [2] => BE<br>    [3] => CY<br>    [4] => EE<br>    [5] => FI<br>    [6] => FR<br>    [7] => GF<br>    [8] => TF<br>    [9] => DE<br>    [10] => GR<br>    [11] => GP<br>    [12] => IE<br>    [13] => IT<br>    [14] => LV<br>    [15] => LT<br>    [16] => LU<br>    [17] => MT<br>    [18] => MQ<br>    [19] => YT<br>    [20] => MC<br>    [21] => ME<br>    [22] => NL<br>    [23] => PT<br>    [24] => RE<br>    [25] => PM<br>    [26] => SM<br>    [27] => SK<br>    [28] => SI<br>    [29] => ES<br>)<br>Set Currency by Language: <br>Set Currency by Language: <br>Enter locales as comma separated text: <br>Always use locale to assign currency: <br>#1 [USD] United States (US) dollar: Array<br>(<br>    [0] => <br>)<br>#2 [EUR] Euro: Array<br>(<br>    [0] => <br>)<br>Price Formats: no<br>#0 [GBP] Pound sterling: left<br>Additional currency code position (optional): none<br>Thousand separator: ,<br>Decimal separator: .<br>Number of decimals: 2<br>Currency Symbol: ￡<br>#1 [USD] United States (US) dollar: left<br>Additional currency code position (optional): none<br>Thousand separator: ,<br>Decimal separator: .<br>Number of decimals: 2<br>Currency Symbol: $<br>#2 [EUR] Euro: left<br>Additional currency code position (optional): none<br>Thousand separator: ,<br>Decimal separator: .<br>Number of decimals: 2<br>Currency Symbol: €<br>Flags: <br>#0 [GBP] Pound sterling: <br>#1 [USD] United States (US) dollar: <br>#2 [EUR] Euro: <br>Price conversion method: <br>Fix mini cart: <br>Disable on URI: <br>Additional price filters: <br>Price filters to remove: <br>Session save path: <br><br>### Admin ###<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: product-data-views<br>experimental-blocks<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings<br>use-wp-horizon<br><br>Daily Cron: ? Next scheduled: 2024-12-17 11:06:26 +00:00<br>Options: ?<br>Notes: 101<br>Onboarding: skipped<br><br>### Action Scheduler ###<br><br>Complete: 1,641<br>Oldest: 2024-11-16 15:30:30 +0000<br>Newest: 2024-12-17 08:22:37 +0000<br><br>Failed: 4<br>Oldest: 2024-01-30 11:10:01 +0000<br>Newest: 2024-12-16 11:07:48 +0000<br><br>Pending: 2<br>Oldest: 2024-12-18 08:22:37 +0000<br>Newest: 2024-12-18 08:22:37 +0000<br><br><br>### Status report information ###<br><br>Generated at: 2024-12-17 10:28:14 +00:00<br>

I can’t see any fatal error logs in WooCommrce > Status > Logs. I can only see this list. Would the title of the log be “fatal error” or would a fatal error be inside one of the logs listed?

I noticed some failed actions in the action scheduler:

Thanks for your help.

Hi there!

Thank you for sharing the system status report. Currently, everything appears fine in the report.

To troubleshoot further, could you please try clearing the Analytics data cache and see if that resolves the issue? You can do that by going to WooCommerce > Status > Tools and running the Clear Analytics Cache tool.

If the issue persists, please try the following steps:

1. Deactivate all plugins except WooCommerce.
2. Switch to a default WordPress theme, such as Storefront.
3. Reimport the historical data by following the instructions in this article:
   Import Historical Data

For more details on how to perform a conflict test, you can refer to this article:
How to Test for Conflicts

Let me know how that goes! I’ll be happy to assist you further if needed.

Hi @shahzeenfarooq – thanks for your help.

I’ve been through the steps you provided above and I’m sorry to report that none of them fixed the problem. The customer section and the analytics section are still without data.

I use the Divi theme builder by Elegant themes which has a safe mode which I enabled to see if that helped – unfortunately it didn’t.

What are the next steps?

Hi @justsomedia

Sorry to hear it’s still happening. Can you check if the import historical data includes the date range from when your site went live or the specific data you’re looking for?

Please try these steps again in sequence after backing up your site:

1. WooCommerce > Status > Tools and running the Clear Analytics Cache tool.
2. Go to Analytics > Settings then scroll down to Import Historical Data
3. Clear your browser cache to make sure you’re not loading old data.

After following the steps above, please check the analytics section again and share a screenshot if you see any error messages. Looking forward to getting this sorted out.

Hi there Reynier,

I followed your instructions but I m sorry to report that we still have no data showing up in either of those sections.

Hi @justsomedia ,

I’m sorry to hear you’re experiencing issues with your data import on your WooCommerce store.

As the next step, please try manually updating your database by navigating to WooCommerce > Status > Tools > Update Database. If the update is stuck in the scheduled actions queue, you can manually run it from there to ensure it completes.

After that, repeat the steps outlined earlier to see if everything is working correctly

1. WooCommerce > Status > Tools?and running the?Clear Analytics Cache?tool.
2. Go to?Analytics > Settings?then scroll down to?Import Historical Data

Please check and let me know how that goes!

Hi @justsomedia

Hope you’re doing well! I just wanted to follow up to check if the issue has been resolved since our last response?

We used a plugin called WebToffee to import customer data via CSV, while importing this shows that it was importing duplicate data. This suggests that the website has the data already in the database somewhere but its not displaying in the customer section.

Looking back at your message and our responses, we might have missed something important. You mentioned importing data using ‘WebToffee,’ a third-party plugin. We’ll need to see what’s happening on your end to check if importing through that plugin might have an effect on analytics data.

Could you share screenshots and describe what you see on the screen when importing with WebToffee? Are there any error messages? Were there any successful imports before (and if so, did they include the duplicate data you mentioned)? Also, please list the steps you take during the import process. This will help us better understand the situation if the issue is still happening.

If you think screenshots won’t capture everything, you can use a service like loom.com to record your screen and share with us, if possible.

Another issue we are facing is that if we have billing and shipping addresses that are different the postage defaults to the billing address, which if in separate countries means the weight based shipping is not correctly applied.

About the billing and shipping address issue (we missed addressing this earlier), it’s unusual that postage defaults to the billing address. In WooCommerce, shipping rates should be calculated based on the shipping address.

First, please check your shipping zone settings to make sure they’re set up correctly. Then, go to WooCommerce > Settings > Shipping > Shipping Settings and check if the shipping destination is set to “Default to customer shipping address,” as shown in this screenshot.

Lastly, from your system status report, I see you’re using WooCommerce Weight Based Shipping (version 6.2.0, the latest version). If the first two steps don’t fix the issue, I’d recommend checking their documentation for setup instructions or reaching out to their support forum if some features aren’t working as they should.

If the settings look correct but the problem persists, please share a screenshot of your shipping zone settings and any relevant details so we can investigate further.

Hi Reynier,

Thanks for your reply. And Happy New Year to you.

Unfortunately the issue is not solved but I like the way you have dialled in on what could be potential issues. .

The WooCommerce store has been running for several years. There is a lot of customer data in the customer section. See attachment. 814 orders. Customer data shows in this section. But when we go to the Customer section there is no data. Surely the recent transactions should appear here?

When I import the csv file you can see what happens in the screenshots. It skips 99% of them saying there is already data. But when I then go into the customer section it is empty still. If I instead go to the users section there are 10 pages of users. I wonder if the data is in the database but it is not being processed into the correct sections of the admin area.

The postage issue turned out to be user error so that is solved for now.

Thanks for your time and effort.

• This reply was modified 2 months, 1 week ago by justsomedia.

Hello justsomedia,

Thank you for your reply.

I am glad to hear that you resolved the postage issue.

Regarding the issue related to customer data, I recommend contacting WebToffee support.
It would be helpful to ask them if this kind of issue has been reported before to them.

Please let me know what they say.
Once I have more information, I will be in a better position to assist you further.

Best regards.

HI Zubair,

I am awaiting a reply form Webtoffee. But the issue is not just with them. Webtoffee was just importing historical data from over 1 year ago.

For a whole year new orders have been placed but the data from those sales is not being fed into the customer section. Something bigger that a plugin problem seems to be going on.

I wait in anticipation.

Thanks.

Hi there,

Thank you for the clarification. If the issue isn’t specific to Webtoffee and is affecting customer data for all new orders over the past year, it does seem like there might be a broader issue with how the data is being handled.

I understand you’re awaiting a response from Webtoffee, and their insights might shed some light on the situation. If there’s anything WooCommerce-related that comes up in their findings, feel free to share it here—I’ll do my best to assist further.

Thanks for keeping us updated, and I look forward to hearing back from you.